BPO Team Leader
Credivanta Solutions Private LimitedFixed
₹25,000 - ₹27,500
Average Incentives*
₹5,000
Earning Potential
₹32,500
Fixed
₹25,000 - ₹27,500
Average Incentives
₹5,000
Earning Potential
₹32,500
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 2 years
Basic EnglishJob highlights
35 applicants
Job Description
The Collection Team Leader is responsible for managing a team of collection executives, ensuring achievement of collection targets, maintaining productivity, quality, compliance, and customer handling standards. The role involves team management, performance monitoring, coaching, and driving recovery performance across assigned portfolios.
- Key ResponsibilitiesTeam ManagementLead, motivate, and manage a team of collection executives.
- Monitor daily attendance, login adherence, productivity, and performance.
- Conduct daily team huddles and performance reviews.
- Ensure adequate staffing and roster management.
- Collections PerformanceDrive monthly, weekly, and daily collection targets.
- Monitor portfolio performance and recovery ratios.
- Ensure timely follow-up on overdue accounts.
- Reduce delinquency and improve collection efficiency.
- Track Promise-to-Pay (PTP) commitments and closures.
- Monitoring & QualityMonitor calls and provide constructive feedback.
- Ensure compliance with company policies and regulatory guidelines.
- Handle escalated customer cases and provide resolutions.
- Maintain professional and ethical collection practices.
- Reporting & MISPrepare and share daily, weekly, and monthly performance reports.
- Analyze collection trends and identify improvement opportunities.
- Monitor team KPIs and take corrective actions where required.
- Coordinate with Workforce, Quality, and Operations teams.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
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