Counter Sales Executive

We are looking for a customer-focused and enthusiastic Counter Sales Executive to join our jewellery showroom. The candidate will be responsible for assisting customers, understanding their requirements, presenting suitable jewellery products, and converting enquiries into sales while providing an excellent showroom experience.

• Key ResponsibilitiesWelcome customers and provide professional assistance at the showroom counter.
• Understand customer requirements, preferences, budget, and occasion.
• Display and explain jewellery collections, designs, specifications, and pricing.
• Handle customer enquiries related to gold, diamond, silver, and other jewellery products.
• Demonstrate products and suggest suitable designs based on customer preferences.
• Prepare quotations and explain pricing, making charges, discounts, taxes, and other applicable charges.
• Achieve individual and showroom sales targets.
• Follow up with customers regarding enquiries, quotations, and prospective purchases.
• Maintain good relationships with existing and prospective customers.
• Assist customers during product selection, billing, and delivery processes.
• Ensure jewellery is handled carefully and according to showroom procedures.
• Maintain proper product display and cleanliness of the sales counter.
• Coordinate with the billing, inventory, and management teams when required.
• Maintain customer information and sales records accurately.
• Handle customer concerns professionally and escalate issues to the appropriate senior when required.
• Stay updated on new jewellery collections, designs, offers, and company policies.

Key Performance Indicators (KPIs)Monthly sales achievement.

• Customer conversion rate.
• Average transaction value.
• Customer satisfaction and repeat business.
• Follow-up and lead conversion.
• Accuracy in customer and sales records.