Customer Care Executive

Role: Customer Support Executive (Domestic Voice Process)

Location: Bengaluru (On-site 6 days working)

We are looking for:

🗣️ Native Tamil/Malayalam speakers with excellent communication.

💡 Quick thinkers who can handle objections with a smile.

📈 Women candidates who are passionate about ecommerce and sales.

Are you a smooth talker who loves solving puzzles and closing deals? We’re looking for a sharp, customer-obsessed Customer Experience Executive to join our team in Bengaluru. 

This isn't your typical "read-from-a-script" support job. You’ll be at the heart of our revenue growth, managing our domestic voice process. From calming down a frustrated customer to nudging a window-shopper to finally hit "buy," you’ll be the voice and personality of our brand.

What You’ll Do

• Master the Inbound: Be the first point of contact for customer queries via calls, chat, and email. You’ll fix issues fast and leave customers smiling.
• Drive the Outbound: Proactively reach out to customers who have pending orders or abandoned carts. Your goal? Understand their hesitation and help them complete their purchase.
• Consultative Sales: Use your product knowledge to recommend the best fit for the customer, converting conversations into successful sales.
• Be the Eyes & Ears: Spot trends in customer feedback and work with the team to fix recurring glitches in the shopping experience. 

What We’re Looking For

• Native Hindi Proficiency: You should be exceptionally comfortable and persuasive in Hindi (Native speakers preferred).
• Voice Process Pro: You enjoy being on the phone and have a clear, friendly, and professional "radio voice."
• Female Candidates: We are specifically looking to grow our team with talented women who excel at building rapport and handling objections with grace.
• Quick Thinkers: You don't get flustered by "no." You’re a problem-solver who can handle objections on the fly.
• Startup Mindset: You take high ownership and don't need a manual for every single task.

Why Join Us?

• Direct Impact: You’ll see the immediate results of your work on our daily revenue.
• No Boring Scripts: We value authenticity over robotic repetition.
• Fast Growth: In a lean startup environment, you’ll learn more in six months than you would in two years at a giant BPO.
• Experience with CRM software, Shopify, or ecommerce brands will be an added advantage.