Customer Support Executive

Description

Customer Support Executive – Top Revenue Accounts

Hey there! We’re Apna – India’s largest jobs & professional networking platform helping millions of SMBs and enterprises hire smarter and faster. We’re scaling fast and our top accounts need a true relationship champion to help them grow with us.

Mission:

We’re looking for a dynamic Account Manager to own and grow relationships with our top key accounts. You’ll be in the field and in the office, meeting decision makers, understanding their hiring needs, and ensuring Apna is their #1 partner for workforce growth.

RequirementsWhat You’ll Be Doing:

• Own the portfolio: Manage end-to-end relationships with strategic clients, build trust, drive renewals, support proactively and maximize revenue.
• Engagement: Conduct regular check ins and client visits (field work) to understand hiring challenges and unlock growth opportunities.
• Data-driven growth: Monitor hiring trends, run performance reviews, and present actionable insights to HR/recruiter heads.
• Cross-functional impact: Work closely with Product, Marketing & Operations to solve client issues and create win-win solutions.
• Upsell & expand: Identify white-space opportunities to increase wallet share and contribute to NRR goals.
• Ensure smooth onboarding, adoption, and consistent delivery against SLAs.

Why Join Us

• Own marquee accounts and shape Apna’s growth story.
• High visibility with leadership and real impact on revenue and retention metrics.
• A collaborative culture with strong career growth opportunities.

Where You’ll Work

• Work from Apna office Bangalore with frequent field travel to client sites.