Customer Support Executive

gJob Description – Customer Support ExecutiveCompany: HomeTriangle

Location: Bangalore

Department: Customer Support / Customer Experience

About the RoleWe are looking for a customer-focused and enthusiastic Customer Support Executive to join our team at HomeTriangle. The candidate will be responsible for handling customer queries, coordinating with service professionals, resolving complaints, and ensuring a smooth and satisfactory customer experience.

• Key ResponsibilitiesHandle customer queries through calls, emails, and chat.
• Assist customers with service bookings, rescheduling, cancellations, and follow-ups.
• Coordinate with service professionals to ensure timely service delivery.
• Resolve customer complaints professionally and efficiently.
• Follow up with customers to collect feedback and ensure customer satisfaction.
• Maintain accurate records of customer interactions in the system.
• Coordinate with internal teams to resolve customer issues.
• Ensure a positive customer experience and maintain service quality standards.
• Required SkillsGood communication skills in English and Hindi or Kannada.
• Strong problem-solving and customer-handling skills.
• Basic computer knowledge and familiarity with MS Office.
• Ability to manage multiple customer queries efficiently.
• A positive attitude and willingness to learn.
• Previous experience in customer support, customer service, or a BPO role is preferred.
• Candidate ProfileExperience: Freshers or candidates with 1–2 years of experience.
• Education: Any graduate or equivalent qualification.
• Work Location: Bangalore.
• Work Environment: Customer-focused, fast-paced service industry.

Interested CandidatesCandidates who are passionate about customer service and enjoy helping people are encouraged to apply. Interested candidates can share their updated resumes for further consideration.