Customer Support Executive

Job Title: Customer Support Executive - Voice Process

Job Location: Work from Office-BTM Layout-Bangalore

Job Type: Full-Time

Working Days: 6 Days a Week (1 Weekly Off on a Rotational Basis)

Shift Timings: Rotational Shifts

Job Summary:

We are looking for a Customer Support Executive to join our team and provide exceptional customer service through voice-based interactions. The ideal candidate should possess strong communication skills, a customer-centric approach, and the ability to resolve customer queries efficiently. Fluency in Hindi is mandatory.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and courteously.
• Address customer queries, concerns, and complaints in a timely manner.
• Provide accurate information about products, services, and company policies.
• Ensure customer satisfaction by delivering prompt and effective resolutions.
• Maintain detailed records of customer interactions in the CRM system.
• Escalate complex issues to the appropriate department when required.
• Meet individual and team performance metrics, including quality and productivity targets.
• Follow company processes and compliance guidelines.

Required Skills & Qualifications:

• Minimum qualification: Graduate or Undergraduate (as per company requirements).
• Excellent verbal communication skills in English, Hindi Proficiency is Mandatory.
• Malayalam, Tamil language proficiency is good to have.
• Strong listening, problem-solving, and interpersonal skills.
• Basic computer knowledge and ability to work on CRM/tools.
• Ability to work in rotational shifts and a fast-paced environment.
• Customer service experience in a voice process will be an added advantage.

Preferred Experience:

• Freshers and experienced candidates are welcome to apply.
• Prior experience in Customer Support, Call Center, BPO, or Voice Process roles is preferred.

What We Offer:

• Competitive salary package.
• Professional growth and career advancement opportunities.
• Supportive and collaborative work environment.
• Training and development programs.

Mandatory Requirements:

• Work from Office.
• 6 Days Working.
• Rotational Shifts.
• English, Hindi & Any other south Indian Language Proficiency is Mandatory.