Customer Support Executive

Job Overview:

We are looking for a proactive and detail-oriented Customer support and Admin Executive to manage and support the end-to-end process of Coordinating for GPS device installations in  new trucks, handling customer queries, configuring devices on system and handling customer queries along with and handle basic office/admin tasks

.The candidate will be responsible for coordinating with customers, drivers, and field technicians to ensure timely and efficient installation/Support activites. This is an entry-level role ideal for freshers looking to build a career in operations and logistics coordination.

Key Responsibilities:

• Coordinate with truck owners, drivers, and customers to schedule GPS installation appointments.
• Assign and align technicians based on location and availability for on-site installations.
• Working on CRM and updations
• Maintain a daily MIS report of completed tasks, pending installations, and technician activities.
• Update and follow up on the To-Do List for daily operations.
• Handle inbound and outbound communication related to installation scheduling and updates.
• Support technicians with route planning and installation documentation.
• Report daily progress and escalate delays or issues to the supervisor.

Administrative Support:

• Handle basic office work such as:
• Document filing and Coordinating with courier partners and vendor bills
• Maintaining technician work logs/ Preparing Vouchers
• Managing stock of GPS devices and accessories
• Manage Office supplies and stocks
• Manage Interview schedules and coordination for lining up 

Skills Required:

• Good communication skills in Hindi, English, and local language (as applicable)
• Basic knowledge of MS Excel or Google Sheets for maintaining MIS reports
• Strong coordination and follow-up skills
• Time management and multitasking abilities
• Willingness to work on-field coordination when needed

·       Good organizational and time management abilities

·       Basic understanding of admin procedures

·       Ability to multitask and manage field coordination and office responsibilities

·       Ready to take calls out of office hours