Customer Support Executive

Job Description – Customer Support Executive

Job Location[Bangalore, RT Nagar]

DepartmentFront Office / Customer Support

Job TypeFull-Time

Job SummaryWe are looking for a friendly, professional, and customer-focused Customer Support Executive to manage front-desk activities while providing excellent support to customers. The candidate will be responsible for handling visitors, calls, customer queries, coordinating with internal departments, and ensuring smooth day-to-day front-office operations.

• Key ResponsibilitiesGreet and welcome visitors, customers, and business associates professionally.
• Handle incoming calls, emails, WhatsApp messages, and customer enquiries.
• Understand customer requirements and provide accurate information regarding products, services, orders, and processes.
• Resolve customer complaints and concerns promptly or coordinate with the concerned department for resolution.
• Maintain proper records of customer queries, complaints, feedback, and follow-ups.
• Follow up with customers regarding pending queries, orders, requests, or service-related issues.
• Coordinate with internal departments such as Sales, Operations, Accounts, Logistics, and Management to resolve customer concerns.
• Maintain visitor records, call logs, and other front-office documentation.
• Manage incoming and outgoing courier, parcels, and documents.
• Assist with scheduling meetings and coordinating appointments when required.
• Maintain a neat, organized, and professional reception area.
• Provide administrative support to the team as required.
• Ensure timely communication and follow-up on customer requests.
• Maintain a positive and professional relationship with customers and visitors.
• Required Skills & QualificationsGraduate in any discipline.
• 0–1 years of experience in Customer Support
• Excellent verbal and written communication skills.
• Good interpersonal and customer-handling skills.
• Basic knowledge of MS Office, email, Excel, and communication platforms such as WhatsApp.
• Good problem-solving and follow-up skills.
• Professional appearance and positive attitude.
• Should be polite, patient, approachable, and customer-oriented.
• Good telephone etiquette.
• Ability to remain calm while handling difficult customers.
• Good organizational and time-management skills.
• Effective follow-up and closure of customer complaints.
• Accuracy of customer records and documentation.
• Professional handling of visitors and calls.
• Coordination and communication with internal departments.