Customer Support Intern

Customer Support InternShip in the Mouth, Bengaluru

• Positions: 1
• Type: 2-month internship, followed by a full-time role
• Location: Gracemor office, 2nd floor, 2.1 Social Co-working, Horamavu, Bengaluru
• Hours: 10 am to 7 pm, with 1 weekly off (mostly Sunday)
• Stipend: Rs 15,000 per month during the internship
• Reports to: Customer Support Manager

What you will do

• Help manage online orders from our website, WhatsApp store, Amazon and other platforms.
• Reply to customer queries by phone, WhatsApp and email, in a friendly and professional way.
• Call customers when there are delays or anything to clarify about an order.
• Help book shipments with courier partners, and pass the shipment details to the dispatch team.
• Help keep stock availability updated on all online stores.
• Check all online stores regularly for new bookings, updates and issues.
• Coordinate with the finance team on payments, refunds and settlements.
• Keep the CRM and order records up to date.
• Tell the team early about complaints, delays or repeated issues.

What we are looking for

• Proficient in English, Kannada and Hindi, with clear and polite communication.
• Organised, and able to handle many orders and messages at the same time.
• Comfortable with computers and phones, and quick to learn online store dashboards, a CRM and spreadsheets.
• Patient with customers, and calm when something goes wrong.
• Careful with details such as addresses, order items and amounts.
• Eager to learn and take feedback.
• Lives in or near Horamavu, or can reach it easily every day.

An advantage (not required)

• Earlier internship or work in customer support, order management or e-commerce.
• Familiarity with Amazon Seller Central or similar marketplace dashboards.

What we offer

• Hands-on training on our products, systems and customer service standards.
• Real work experience in e-commerce and customer operations.
• A full-time role after the 2-month internship.