S2F Talent Hub

Customer Support Team Leader

S2F Talent Hub
Bengaluru/Bangalore
₹20,000 - ₹40,000 monthly

Fixed

₹20,000 - ₹40,000

Earning Potential

₹40,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 3 yearsMin. 3 years
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

Fast HR reply

Fast HR reply

HR responded to 81% candidates in last 1 days

11 applicants

11 applicants

Benefits include: Overtime Pay, Joining Bonus, Annual Bonus, PF, Mobile Allowance, Health Insurance, 5 working days, Two-way cab

Benefits include: Overtime Pay, Joining Bonus, Annual Bonus, PF, Mobile Allowance, Health Insurance, 5 working days, Two-way cab

Job Description

Key Responsibilities

  • Team Supervision: Guide, mentor, and motivate support agents to meet daily targets.
  • Performance Coaching: Conduct regular 1-on-1s and monitor tickets/calls to provide actionable feedback.
  • Queue Management: Oversee daily workloads, shift coverage, and SLA adherence across channels.
  • Escalation Handling: Resolve complex or high-priority customer complaints directly.
  • Metric Tracking: Monitor team performance metrics, including CSAT, First Contact Resolution (FCR), and handling times.


Job role

Work location
Work locationBangalore, Karnataka, India
Department
DepartmentBanking / Insurance / Financial Services
Role / Category
Role / CategoryDebt Collections / Recovery
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 3 years
Education
Education12th Pass
Skills
SkillsTeam handling
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderAny gender

About company

Name
NameS2F Talent Hub
Address
AddressBangalore, Karnataka, India
Job posted by S2F Talent Hub

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You can expect a minimum salary of 20,000 INR and can go up to 40,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have studied 12th Pass and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 8 Nov 2026. For more details, download apna app and find Full Time jobs in Bengaluru . Through apna, you can find jobs in 64 cities across India. Join NOW!