Field Officer

JOB DESCRIPTION – SECURITY FIELD OFFICERCompany: The Career Choice Security Service

Department: Security Operations

Designation: Security Field Officer

Reporting To: Operations Manager

Job Location: Bengaluru, Karnataka

Employment Type: Full-Time

1. Job PurposeThe Security Field Officer is responsible for managing daily security operations across assigned client locations. The officer must ensure proper guard deployment, attendance, discipline, patrolling, site inspections, client satisfaction, and compliance with company SOPs.

The Field Officer acts as a bridge between security supervisors, security guards, clients, and the Operations Manager.

• 2. Key ResponsibilitiesA. Site Inspection and SupervisionVisit all assigned client locations regularly.
• Conduct surprise inspections during day and night shifts.
• Verify whether security guards are alert, disciplined, and properly dressed.
• Ensure all guards follow their assigned duties and responsibilities.
• Check registers, attendance records, visitor entries, and patrolling records.
• Identify operational issues and take immediate corrective action.
• B. Manpower and Attendance ManagementMonitor daily attendance across assigned sites.
• Ensure all security posts are properly deployed.
• Arrange relievers in case of absenteeism or emergency leave.
• Coordinate with HR for replacement requirements.
• Report absconding, late reporting, and unauthorised absenteeism.
• Maintain accurate manpower deployment records.
• C. Security OperationsEnsure guards follow visitor and vehicle management procedures.
• Monitor entry and exit protocols.
• Ensure regular patrolling is conducted.
• Check CCTV monitoring and security equipment where applicable.
• Ensure proper shift handover and takeover.
• Respond immediately to security incidents and emergencies.
• Ensure guards never accept custody of residents' personal belongings or valuables.
• D. Employee Discipline and TrainingMaintain discipline among supervisors and security guards.
• Conduct regular briefing sessions.
• Train guards on visitor management, emergency response, fire safety, and site-specific SOPs.
• Identify underperforming employees and report them to the Operations Manager.
• Ensure employees follow grooming and uniform standards.
• E. Client CoordinationMaintain professional relationships with facility managers and association representatives.
• Attend client complaints and resolve operational issues.
• Conduct regular feedback visits.
• Escalate serious complaints to the Operations Manager.
• Ensure client instructions are communicated to supervisors and guards.

F. Reporting and DocumentationThe Field Officer must submit:

• Daily site visit reports.
• Daily attendance and manpower reports.
• Surprise inspection reports.
• Guard performance and discipline reports.
• Incident and escalation reports.
• Monthly site performance reports.
• Training and briefing records.

3. Daily Work Schedule

Activity

Responsibility

Morning

Check attendance and manpower deployment

Morning

Visit priority client locations

Afternoon

Inspect sites and resolve complaints

Afternoon

Coordinate replacements and manpower

Evening

Conduct site inspections and verify handovers

Night

Surprise inspections as per assigned schedule

End of day

Submit daily activity report to OM

The schedule may change depending on operational requirements.

4. Key Performance Indicators (KPIs)

KPI

Expected Performance

Site inspections

Minimum 4–5 per day

Attendance monitoring

100% daily verification

Post deployment

100% post coverage

Client complaints

Immediate acknowledgement and timely resolution

Surprise inspections

Minimum 4 per week

Reporting

100% daily report submission

Guard grooming

100% compliance

SOP compliance

Continuous monitoring

Absenteeism

Immediate replacement coordination

5. Authority and AccountabilityThe Field Officer is authorised to:

• Issue operational instructions to supervisors and guards.
• Conduct surprise inspections without prior notice.
• Report and recommend disciplinary action.
• Coordinate emergency manpower replacements.
• Conduct employee briefings and training.
• Escalate serious operational issues to the Operations Manager.

The Field Officer cannot independently change client contracts, salary structures, or company policies without management approval.

• 6. Required Skills and QualificationsMinimum 2–3 years of experience in security operations.
• Previous experience managing multiple security sites.
• Good communication and leadership skills.
• Knowledge of visitor management and security procedures.
• Ability to manage guards and supervisors.
• Basic knowledge of MS Excel, Google Sheets, and WhatsApp reporting.
• Ability to travel between client locations.
• Willingness to conduct night inspections when required.

7. Performance ExpectationsThe Field Officer will be evaluated based on:

1. Site management and operational control.
2. Employee discipline and accountability.
3. Client satisfaction.
4. Manpower availability and deployment.
5. Quality of inspections.
6. Timely reporting and escalation.
7. Reduction in recurring operational complaints.

• 8. General InstructionsThe Field Officer must not remain confined to the office.
• Regular physical site visits are mandatory.
• Every site visit must be documented with photographs and GPS location where available.
• Any serious incident must be immediately escalated to the Operations Manager.
• Personal relationships must not influence disciplinary decisions.
• All company and client information must remain confidential.

The Field Officer is directly accountable for the performance and discipline of all assigned sites.