Front Office Executive

Welcome and greet guests professionally and provide courteous service throughout their stay.

Handle guest check-in and check-out procedures efficiently.

Manage room reservations, room allocations, extensions, cancellations, and modifications.

Operate Hotel IDS Software for reservations, guest registration, room status, billing, and other front office activities.

Maintain accurate guest records and update all required information in the system.

Handle guest requests, queries, complaints, and service-related issues professionally and promptly.

Coordinate with Housekeeping, F&B, Maintenance, Reservations, and other departments to ensure smooth guest services.

Prepare guest bills, collect payments, and handle cash/card/online payment transactions accurately.

Monitor and follow up on outstanding guest payments and billing issues.

Assist with corporate and group bookings, including rooming lists and billing requirements.

Maintain proper records of room occupancy, guest movements, payments, and daily transactions.

Prepare and maintain front office reports, shift reports, and other required documentation.

Ensure proper handover of all pending matters between shifts.

Follow hotel policies, SOPs, safety standards, and guest-service procedures.

Maintain a professional appearance and positive attitude at all times.

Identify opportunities to improve guest satisfaction and service quality.