Inside Sales Executive

About Cradlewell

Cradlewell is a healthcare startup providing professional postnatal and newborn care services at home. We support new mothers and families through qualified nurses, expert guidance, and personalized care packages.

Our mission is to ensure that every mother receives the support she needs during recovery and that every newborn receives safe, professional care.

Role Overview

We are looking for an enthusiastic, empathetic, and target-oriented Sales Executive to manage customer inquiries, understand parents' needs, explain Cradlewell's services, and convert potential leads into paying customers.

The ideal candidate should have strong communication skills, excellent follow-up discipline, and a customer-first approach.

Key Responsibilities

• Contact prospective customers through inbound and outbound calls and WhatsApp.
• Understand customer requirements related to postnatal care, newborn care, and nursing services.
• Explain Cradlewell's services, care packages, pricing, and benefits.
• Follow up regularly with interested leads and convert them into paying customers.
• Address customer questions and objections professionally.
• Build strong relationships with expecting and new parents.
• Maintain accurate lead records, customer interactions, and follow-up activities in CRM software.
• Coordinate with the operations and nursing teams to ensure smooth service onboarding.
• Achieve daily, weekly, and monthly sales targets.
• Share customer feedback with management to improve sales strategies and service offerings.

Required Qualifications & Skills

• 0–3 years of experience in B2C sales, inside sales, healthcare sales, insurance, hospitality, education, or service-based sales.
• Strong verbal communication and interpersonal skills.
• Proficiency in English; Kannada, Hindi, or other regional languages is an advantage.
• Ability to handle customer inquiries and objections confidently.
• Strong negotiation and closing skills.
• Experience using CRM tools, Excel, and WhatsApp for customer communication.
• Good organizational and follow-up skills.
• Ability to work independently and achieve sales targets.
• Empathetic, patient, and customer-focused attitude.

Preferred Candidate Profile

• Comfortable communicating with new mothers and families.
• Passionate about healthcare and customer service.
• Able to build trust through consultative selling rather than aggressive sales tactics.
• Proactive, disciplined, and result-oriented.
• Comfortable working in a fast-growing startup environment.

Key Performance Indicators (KPIs)

• Lead-to-customer conversion rate
• Monthly revenue and sales achievement
• Number of qualified leads contacted
• Follow-up effectiveness
• CRM data accuracy
• Customer satisfaction and feedback

Why Join Cradlewell?

• Opportunity to work in a growing healthcare startup.
• Meaningful work supporting mothers and newborns.
• Direct collaboration with founders and leadership.
• Exposure to healthcare sales and customer relationship management.
• Opportunities for professional growth and career development.