Kitchen Relationship Manager

Kitchen Partner Relationship Management

 - Build and maintain strong professional relationships with all assigned kitchen partners.

 - Act as the primary point of contact for kitchen-related operational matters.

 - Conduct regular kitchen visits and partner meetings.

 - Understand kitchen partner concerns and provide timely solutions.

 - Ensure partners understand and follow Mealawe processes and SOPs.

2. Daily Kitchen Operations

 - Monitor daily order preparation and dispatch operations.

 - Ensure kitchens are ready for scheduled meal production.

 - Track order acceptance, preparation, and dispatch timelines within the defined SLA.

 - Coordinate with kitchens during peak operational hours and take immediate corrective actions for delays or bottlenecks.

3. Food Quality & Hygiene

 - Conduct regular quality checks, food packaging audits, and hygiene assessments at partner kitchens.

 - Ensure food quality, portion size, taste, and presentation meet Mealawe standards.

 - Monitor packaging quality and correct labeling.

4. Order Accuracy & Customer Experience

 - Monitor order accuracy and analyze customer complaints related to kitchen operations.

 - Work with kitchen partners to reduce complaints, cancellations, rejections, and delays.

5. Kitchen Performance Management

 - Track and improve key kitchen KPIs (acceptance rate, on-time preparation/dispatch, compliance, etc.).

 - Prepare regular performance reports and highlight underperforming kitchens to the Operations Manager.

6. Coordination With Internal Teams

 - Coordinate with City Operations, Customer Support, Delivery Operations, Procurement, Finance, and Quality teams.

 - Support new kitchen onboarding, operational activation, menu changes, and pricing updates.

7. Menu & Production Coordination

 - Ensure kitchens follow the approved Mealawe menu and maintain adequate raw-material planning.

 - Monitor availability of menu items and address recurring stock issues.

8. Partner Training & SOP Implementation

 - Train kitchen partners on Mealawe processes, kitchen systems/apps, packaging standards, and dispatch procedures.

9. Escalation & Problem Solving

 - Take ownership of kitchen-related剧escalations, identify root causes, and implement preventive actions.

 - Maintain an escalation tracker and escalate high-impact issues immediately to the City Operations Manager.

10. Reporting & MIS

 - Prepare daily/weekly kitchen performance reports and maintain kitchen visit/audit records using Excel/Google Sheets.

Candidate Profile

 - Education: Graduate in any discipline. A background in Hospitality, Hotel Management, Food Technology, or Operations is an advantage.

 - Experience: 1–4 years of experience in food delivery, cloud kitchens, restaurants, hospitality, FMCG operations, or partner/vendor management.

Required Skills

 - Strong relationship management, communication, and negotiation skills.

 - Excellent problem-solving ability and operational ownership.

 - Comfortable with regular field visits (requires a two-wheeler and valid driving license).

 - Proficiency in Excel/Google Sheets to analyze basic operational data.

 - Professional fluency in English and Hindi; knowledge of Kannada is an advantage.

Key Performance Indicators (KPIs)

 - Kitchen SLA: Improve on-time preparation & dispatch

 - Food Quality & Accuracy: Maintain standards and minimize wrong/missing items

 - Complaints & Issues: Reduce kitchen-related escalations and close them within defined TAT

 - Compliance & Availability: Ensure 100% adherence to SOPs and uninterrupted operations

 - Reporting: Accurate and timely MIS submission

Working Pattern & Compensation

 - Type: Full-time role (Bangalore-based) with regular field visits and flexible hours based on operations.

 - Salary: As per industry standards and candidate experience.

 - Joining: Immediate joiners preferre