Operations And Project Manager

About the Role

We are looking for an energetic, resourceful and highly organised Operations & Projects Manager to oversee the smooth functioning of our offices and retail showrooms across Bengaluru.

This is a hands-on role for someone who enjoys solving problems, coordinating people, managing multiple priorities and ensuring that tasks are completed efficiently and to a high standard.

You will act as the operational backbone of the organisation—working with internal teams, helpers, vendors, contractors and service providers to ensure that day-to-day operations, maintenance, procurement, logistics and projects are executed seamlessly.

A two-wheeler and willingness to travel extensively across Bengaluru are mandatory, as this role requires regular visits to multiple locations.

About the Organisation

S.R.Gopal Rao Opticians and Optometrists is a cherished name with a legacy of offering services in optometry and opticianry since the late 19th century.Formed on the principles of trust and care, it is a brand with a commitment to precision-driven vision care and personalised attention, values it has become synonymous with. As premier eyecare professionals, our services are broadly divided into two verticals: highly qualified optometry and quality dispensing of prescription eye-wear.

Key Responsibilities

Operations & Facility Management

• Ensure all showrooms, offices and facilities are maintained in excellent condition.
• Conduct regular inspections and identify maintenance, housekeeping, safety and operational requirements.
• Supervise and coordinate helpers, housekeeping staff and support teams across locations.
• Ensure issues are resolved promptly and effectively.

Vendor & Maintenance Coordination

• Coordinate with plumbers, electricians, carpenters, technicians, courier partners and other vendors.
• Source reliable vendors, obtain quotations, negotiate pricing and monitor quality of work.
• Maintain a strong network of service providers for operational requirements.

Inventory, Procurement & Asset Management

• Maintain adequate stocks of stationery, pantry supplies, housekeeping materials and operational consumables.
• Ensure timely procurement and replenishment of supplies.
• Maintain records of assets, equipment, warranties, service schedules and maintenance history.
• Track warranty claims and service requests through to completion.

Logistics & Courier Management

• Coordinate courier dispatches, deliveries and inter-showroom transfers.
• Track consignments and resolve delivery-related issues.
• Identify and work with the most suitable logistics and courier partners.

Research & Sourcing

• Conduct online and offline research to identify products, vendors, tools and operational solutions.
• Compare alternatives and recommend the most suitable solution based on quality, reliability and cost.
• Support management with sourcing and procurement decisions.

Project Execution & New Showroom Set-Up

• Coordinate and oversee operational projects from planning through to completion.
• Assist with showroom openings, renovations, relocations and upgrades.
• Coordinate with contractors, vendors, landlords and service providers to ensure timely execution.
• Monitor project timelines, budgets and milestones.

Team Coordination & Follow-Up

• Utilise available helpers, showroom teams and external vendors to complete assigned tasks.
• Delegate appropriately while retaining ownership of outcomes.
• Ensure all tasks are completed to the required standard and within agreed timelines.
• Follow up consistently until closure and escalate concerns where necessary.

Process Improvement

• Identify process gaps, operational inefficiencies and opportunities for improvement.
• Recommend practical solutions and support implementation.
• Maintain trackers, schedules and operational reports.

Desired Candidate Profile

Experience

• 6–10 years of experience in operations, administration, facilities management, retail operations, project coordination or a similar role.
• Experience managing multiple locations will be preferred.

Skills & Competencies

• Excellent organisational and multitasking abilities.
• Strong planning, coordination and follow-up skills.
• High attention to detail and commitment to quality.
• Resourceful and solution-oriented approach.
• Strong vendor management and negotiation skills.
• Ability to manage multiple competing priorities effectively.
• Strong research capabilities and confidence in identifying practical solutions.
• Comfortable using spreadsheets, email, WhatsApp, Google Maps and online research tools.

Language Requirements

• English
• Kannada
• Hindi

Tamil will be an added advantage.

Mandatory Requirements

• Own two-wheeler and valid driving licence.
• Willingness to travel regularly across Bengaluru.
• Smartphone and basic computer proficiency.

Who Will Thrive in This Role?

This role is ideal for someone who enjoys being on the move, solving practical problems, coordinating people and delivering results.

The successful candidate will be proactive, dependable, agile and committed to getting things done. They will be comfortable handling a routine stationery procurement in the morning, resolving a maintenance issue at a showroom in the afternoon, tracking a courier delivery in the evening and simultaneously coordinating the set-up of a new showroom.

This position offers significant responsibility, autonomy and the opportunity to become a key contributor to the organisation's continued growth and operational excellence.