Operations Executive

Operation Executive – Job Description (JD)

Roles and Responsibilities

1. Monitor daily centre operations and ensure classes are conducted smoothly and on schedule.
2. Check and track youths’ attendance regularly, including present and absent status.
3. Coordinate with Changemakers and collect updates regarding upcoming batch status.
4. Communicate with the CCA team and collect admission-related updates.
5. Monitor CCTV activities to ensure proper classroom management and discipline.
6. In case a changemaker is on leave, arrange online sessions through the Head Office (HO) team or support from other centre changemakers.
7. Continuously monitor and respond to official emails.
8. Verify and ensure all documents and youth photos are correctly updated in the Agam portal.
9. Conduct meetings with the HR team to discuss centre-related issues and changemaker requirements.
10. Coordinate with the placement team regarding centre-wise placement issues and escalate important concerns to management.
11. Meet with the counselling team to discuss youth performance, especially identifying low-performing and average-performing Centres.
12. Accounts Responsibilities:

• Check referral amounts in Atlas and process them accordingly.
• Verify partner centre invoices after batch completion and process invoices after proper document verification.

1. Follow up with centres regarding pending youth fee collections and ensure timely updates.
2. Update quarterly reports by adding success stories and attaching relevant photographs.
3. Generate reports from the Agam portal for required data such as youth details, family details, placement details, and other operational reports.
4. Provide daily updates to Ramesh Sir regarding operational issues, batch status, and whether batches are starting as planned or delayed.

17. Conduct BCA sessions to explain operational processes and provide training on the Agam portal, including the importance of accurate and timely data updates.

18. Updating centre-wise total targets and actual achievements up to date by donor wise in google Drive.