Quality Analyst
Ileads Auxiliary ServicesFixed
₹23,000 - ₹28,000
Earning Potential
₹28,000
Fixed
₹23,000 - ₹28,000
Earning Potential
₹28,000
Work from Office
Full Time
Min. 6 months
Good (Intermediate / Advanced) EnglishJob highlights
41 applicants
Benefits include: ESI (ESIC)
Job Description
Dear candidates we are hiring for Quality Analyst
Day shift
6 days working
1 Rotational off
Job Summary
We are looking for a detail-oriented Quality Analyst to monitor customer interactions, evaluate call quality, ensure process compliance, and help improve overall customer service performance.
Roles & Responsibilities
- Monitor and evaluate customer calls to ensure quality standards are met.
- Assess calls based on predefined quality parameters and process guidelines.
- Identify errors, communication gaps, and areas for improvement.
- Provide constructive feedback and coaching to customer support executives.
- Ensure compliance with company policies, client requirements, and process standards.
- Prepare daily, weekly, and monthly quality reports.
- Identify recurring issues and recommend corrective actions.
- Coordinate with Team Leaders and Operations Managers to improve team performance.
- Conduct quality calibration sessions and feedback discussions.
- Maintain quality scores, audit records, and performance trackers.
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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