Real Estate Post-Sales Documentation

Job Title: CRM / Post-Sales Manager – Real Estate

Job Highlights

• 2–5 years of experience in CRM/Post-Sales operations in the real estate sector.
• Strong knowledge of CRM processes, customer relationship management, post-sales documentation, and possession coordination.
• Experience managing the complete customer journey from booking to agreement, registration, handover, and possession.
• Strong ability to coordinate with Sales, Legal, Finance, Projects, and Facility Management teams.
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Job Description

We are looking for an experienced CRM / Post-Sales Manager to manage the end-to-end customer relationship journey from booking to possession. The candidate will be responsible for post-sales operations, customer documentation, payment follow-ups, agreement execution, registration coordination, possession, and customer issue resolution.

The ideal candidate should have strong experience in real estate CRM and post-sales operations, excellent communication and customer-handling skills, and the ability to coordinate effectively with multiple internal teams.

• Key Responsibilities
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• Manage end-to-end customer relationship management from booking to possession.
• Handle post-sales activities including customer documentation, payment follow-ups, agreement execution, and registration coordination.
• Coordinate with Sales, Projects, Legal, Finance, and Facility Management teams for timely completion of customer requirements.
• Maintain accurate customer records and ensure timely updates in the CRM system.
• Coordinate customer documentation and follow up on pending documents and payments.
• Oversee agreement execution, registration, handover, and possession activities.
• Ensure a smooth and timely customer handover and possession process.
• Handle customer queries, complaints, and escalations professionally and ensure timely resolution.
• Maintain regular communication with customers throughout the post-sales journey.
• Monitor customer satisfaction and identify opportunities to improve the overall customer experience.
• Prepare CRM reports, MIS reports, customer feedback analysis, and management dashboards.
• Track and monitor pending customer activities, payments, documentation, registration, and possession status.
• Ensure compliance with company policies, RERA guidelines, and internal processes.
• Develop and improve CRM and post-sales processes to increase operational efficiency and customer satisfaction.
• Maintain proper documentation and records for audit and compliance purposes.
• Coordinate with internal and external stakeholders to resolve customer-related issues efficiently.
• Required Skills & Qualifications10–12 years of relevant experience in Real Estate CRM / Post-Sales / Customer Relationship Management.
• Strong knowledge of real estate CRM and post-sales processes.
• Experience in customer documentation, agreement execution, registration, handover, and possession coordination.
• Excellent customer handling, communication, and interpersonal skills.
• Strong problem-solving, conflict-resolution, and negotiation skills.
• Proficiency in CRM software, Microsoft Excel, and MIS reporting.
• Strong coordination and stakeholder management skills.
• Ability to manage multiple customers, projects, and priorities simultaneously.
• Good knowledge of real estate documentation and RERA-related processes.
• Strong follow-up and organizational skills.
• Ability to lead and manage CRM/Post-Sales teams effectively.

Preferred CandidateCandidates with strong experience in real estate residential projects, CRM operations, post-sales documentation, registration, handover, and possession will be preferred.