Receptionist / Front Office Executive

Front Office Reception Job Description

 Guest Check-In and Check-Out

 Welcoming guests warmly upon arrival

 Verifying reservations and processing check-ins

 Issuing room keys and explaining amenities

 Settling bills and processing payments during check-out

 Reservation Management

 Taking phone, online, or walk-in bookings

 Updating reservation systems and calendars

 Managing overbookings, cancellations, and modifications

 Customer Service and Conflict Resolution

 Addressing guest inquiries or concerns promptly

 Offering solutions or escalating issues when necessary

 Maintaining a calm, courteous demeanor during stressful situations

 Administrative and Communication Tasks

 Handling phone calls, emails, and internal communications

 Coordinating with housekeeping, maintenance, and other departments

 Maintaining accurate records of room availability and guest interactions

 Security and Policy Enforcement

 Verifying guest identification

 Monitoring visitor activity and ensuring guest safety

 Enforcing hotel policies and procedures