Receptionist / Front Office Executive

We are looking for a responsible and energetic Sales & Hospitality Operations Executive to manage customer enquiries, bookings, front-office duties, and daily resort operations.

Key Responsibilities:

• Handle enquiries through phone calls, WhatsApp, email, and walk-in customers.

• Understand guest requirements, explain packages, share quotations, and follow up to close bookings.

• Manage reservations, guest check-ins, check-outs, payments, and booking records.

• Welcome guests professionally and ensure they receive prompt assistance throughout their visit.

• Coordinate with housekeeping, food and beverage, activity, and operations teams.

• Support corporate events, group outings, property visits, and other guest requirements.

• Resolve basic guest concerns and maintain high hospitality and service standards.

• Maintain daily sales, enquiry, booking, payment, and operational reports.

Candidate Requirements:

• Experience in hospitality, travel, tourism, resort operations, front office, or sales is preferred.

• Good communication, customer-handling, sales, and coordination skills.

• Comfortable using WhatsApp, email, Excel, and basic computer applications.

• Must be organised, presentable, target-oriented, and able to multitask.

• Willingness to work on weekends and holidays based on business requirements.