Receptionist / Front Office Executive

SkyJumper Sports and Amusements Pvt. Ltd. is one of India’s fastest-growing indoor amusement park chains, operating under the brands SkyJumper Trampoline Park and SkyJumper GoBananas. With a presence across multiple cities, we offer high-energy entertainment experiences including trampoline arenas, soft play zones, bowling, laser tag, and more—creating memorable moments for families and friends. 

Role Overview 

We are looking for a customer-focused and energetic Front Office Executive who will serve as the first point of contact for our guests. This role is critical in ensuring a smooth, welcoming, and professional experience from entry to exit, while upholding SkyJumper’s service standards. 

Key Responsibilities 

Guest Experience Management: Welcome guests warmly, assist with entry procedures, and provide accurate information on services, pricing, and policies  

Ticketing & Billing: Manage transactions via POS systems, including cash, card, and digital payments with accuracy and accountability  

Booking Coordination: Handle walk-in and online bookings, group reservations, and event/birthday party scheduling  

Customer Query Handling: Address guest concerns proactively and escalate issues when required to ensure quick resolution  

Communication Management: Handle incoming calls, emails, and coordinate effectively with internal teams  

Upselling & Revenue Support: Promote packages, memberships, merchandise, and add-on services to enhance guest experience and revenue  

Front Desk Maintenance: Ensure the reception area is clean, organized, and aligned with brand standards  

Compliance & Safety: Follow company policies, operational guidelines, and safety protocols at all times  

Qualifications & Experience 

Diploma/ Graduate in any discipline (Hospitality preferred)  

0–3 years of experience in front office, customer service, or hospitality roles  

Experience in amusement parks, entertainment centers, or hotels is an added advantage  

Proficiency in English and Hindi (additional regional language is a plus)  

Basic knowledge of POS systems and MS Office  

Skills & Competencies 

Excellent communication and interpersonal skills  

Customer-first attitude with a pleasant and approachable personality  

Ability to multitask and work efficiently in a fast-paced environment  

Strong problem-solving and conflict-resolution abilities  

High level of professionalism and attention to detail  

Flexibility to work on weekends, holidays, and rotational shifts  

What We Offer 

Competitive salary with performance-based incentives  

Dynamic and engaging work environment  

Career growth and internal advancement opportunities  

Employee discounts on park attractions and merchandise