Relationship Manager

Role Summary: The Relationship Manager (RM) is responsible for handling qualified and interested leads generated by the Telecalling Team and converting them into customer meetings, site visits, negotiations, bookings, and successful sales closures.

The RM will be the primary point of contact for customers once a lead has been qualified. The role requires strong relationship-building, follow-up, negotiation, presentation, and closing skills.

The RM is expected to take complete ownership of assigned leads and ensure that every genuine sales opportunity is followed up systematically until it is either converted or formally closed as lost.

KEY RESPONSIBILITIES:

• Receive qualified leads from the Telecalling Team.
• Contact assigned leads promptly after receiving them.
• Understand the customer's requirements, budget, preferences, and purchase timeline.
• Maintain complete and accurate customer information in the CRM.
• Categorise leads based on their level of interest and buying potential.
• Ensure no qualified lead remains unattended.
• Take complete ownership of assigned leads until closure.
• Build strong and professional relationships with prospective customers.
• Understand customer requirements and recommend suitable properties/projects.
• Provide customers with accurate information regarding projects, pricing, availability, specifications, and processes.
• Schedule and coordinate customer meetings and property/project site visits.
• Ensure customers receive proper information and guidance before and during site visits.
• Conduct professional project/property presentations.
• Understand customer reactions and objections during and after the site visit.
• Follow up immediately after meetings and site visits.
• Work towards converting site visits into serious negotiations and bookings
• Achieve assigned monthly, weekly, and daily sales targets.
• Work towards achieving assigned site visit and booking targets.
• Maintain a healthy sales pipeline at all times.
• Proactively generate additional business opportunities through referrals, existing customers, and follow-ups where applicable.
• Focus on both activity and conversion, rather than simply the number of calls made.

REQUIRED SKILLS & QUALIFICATIONS:

• 2–5 years of experience in sales, relationship management, real estate sales, or a similar customer-facing role.
• Experience in real estate sales is preferred.
• Proven ability to convert leads into meetings, site visits, and sales.
• Excellent verbal and written communication skills.
• Strong customer relationship management skills.
• Strong negotiation and closing abilities.
• Comfortable working with CRM systems and Excel/Google Sheets.
• Strong follow-up and organisational skills.
• Target-oriented and self-motivated.
• Ability to handle rejection and work under sales pressure.
• Professional presentation and customer-handling skills.