Service Engineer

About Flowline

Established in 1992, with a goal of providing technical solutions in the field of Water & Waste Water Treatment, Compressed Air Solutions, Steam and Heating requirements for Industries and Urban infrastructure, Flowline has evolved to be a benchmark company for Industrial Utilities.

About The Job

We are searching for a Service Engineer to work closely with our Sales team in a cross-functional capacity. In this role, the candidate will explain, demonstrate, and promote the products to potential customers and also source potential prospects. The candidate must have the ability to develop a solid understanding of our customers' operations, applications and needs and thus inculcating Flowline's products into the customers' operations. The candidate shall be self-starting, quick learning and adaptable.

Responsibilities

·      Responsible for servicing Flowline Products

·      Responsible for executing maintenance and minor repairs on standard products at customer site

·      Investigate and resolve technical problems on standard products at customer site

·      Preparation of the service job to execute / resolve at the shortest possible time

·      Follow up on actions and promises made to customers

·      Write service report on site and get it signed by the customer

·      Check consumables, spares and chemicals available at client's stores

·      Report unsafe practices, incidents and work for continuous improvement

·      Capture Installed Base on site and communicate sales opportunities to sales organization

·      Proactive recommendation to customers for purchase of spares

·      Execute service in our Service Centers if required

·      Should be willing to travel.

Skills/Requirements

·      Science degree (Diploma / B.Sc.) in Mechanical / Electrical / Environmental / Physics / Chemistry fields.

·      Proficient in Written and Spoken English is a must. Multilingualism is a plus.

·      Self-driven, quick learning, adaptable.

·      Prior job experiences is a plus.