Store Incharge

Store In-Charge – QSRSpecialty Coffee | Bowls | Bakery

Department: Operations

Function: Store Operations

Location: Bengaluru

Reporting To: Operations Manager / Area Manager

About the Role

We are looking for a Store In-Charge who can take complete ownership of the day-to-day operations of a QSR outlet serving Specialty Coffee, Bowls, Bakery and other food products.

The Store In-Charge will be responsible for ensuring that the outlet operates smoothly, achieves its sales targets, maintains product and service quality, controls costs and wastage, and delivers a consistent customer experience.

This is a hands-on store leadership role requiring strong ownership, discipline and the ability to manage both people and numbers.

Key Responsibilities

1. Store Operations & Ownership

• Take complete responsibility for the outlet's daily operations.
• Ensure the store is opened and closed as per company checklist and timelines.
• Maintain smooth coordination between bar, kitchen, bakery and service operations.
• Ensure all operational checklists are completed accurately and on time.
• Monitor store readiness before opening and throughout the shift.
• Identify operational gaps and take immediate corrective action.
• Escalate major operational, staffing, equipment or customer issues to the reporting manager.

2. Sales & Revenue Responsibility

• Own the daily, weekly and monthly sales performance of the outlet.
• Drive achievement of store revenue targets.
• Monitor hourly sales and identify low-performing periods.
• Improve sales through better product recommendations, upselling and team engagement.
• Focus on increasing sales across coffee, bowls, bakery and other food categories.
• Track product-wise sales and identify high- and low-performing SKUs.
• Work with the Operations/Marketing team on local sales initiatives and promotions.
• Ensure the team understands daily sales targets and works towards achieving them.

3. Team Management & Leadership

• Manage baristas, kitchen team, bakery team and other store employees.
• Prepare and manage staff deployment according to business requirements.
• Ensure adequate manpower during peak hours and optimize staffing during low-footfall periods.
• Conduct daily briefings covering sales targets, customer service, product focus and operational priorities.
• Monitor employee attendance, punctuality, grooming and discipline.
• Train and coach team members on store processes and customer handling.
• Identify high-performing employees and recommend them for growth opportunities.
• Address performance or behavioural issues promptly and professionally.

4. Product Quality & Food Safety

• Ensure every product served meets company standards for taste, portion, temperature, presentation and consistency.
• Maintain quality standards across:
• Specialty Coffee
• Espresso-based beverages
• Cold beverages
• Bowls
• Bakery products
• Other food items
• Ensure recipes, portion sizes and preparation methods are strictly followed.
• Monitor product freshness and shelf life.
• Ensure FIFO/FEFO practices are followed.
• Ensure proper storage, labelling and temperature control.
• Maintain hygiene and food-safety standards throughout the outlet.
• Immediately identify and correct quality deviations.

5. Inventory & Cost Control

• Take responsibility for daily store inventory.
• Monitor stock levels of coffee, milk, bakery products, food ingredients, packaging and consumables.
• Ensure stock is received, checked, stored and recorded correctly.
• Prevent over-ordering, stock-outs and unnecessary inventory holding.
• Monitor wastage and identify the reasons behind wastage.
• Maintain proper wastage records and take corrective action.
• Ensure portion control and recipe adherence to protect food and beverage margins.
• Coordinate with Purchase/Operations for replenishment requirements.
• Report damaged, expired or short-stocked items immediately.

6. Bar & Coffee Operations

• Ensure the coffee bar follows the company's beverage SOPs.
• Ensure espresso machines, grinders and brewing equipment are properly maintained and used.
• Monitor basic espresso calibration and beverage consistency.
• Ensure correct recipes, measurements and presentation for all beverages.
• Support the barista team during peak hours when required.
• Ensure coffee equipment and workstations are cleaned and maintained as per schedule.

7. Kitchen, Bowls & Bakery Operations

• Ensure kitchen and bakery teams follow approved recipes and SOPs.
• Monitor preparation, portioning and presentation of bowls and food products.
• Ensure bakery products are displayed, stored and handled correctly.
• Monitor production quantities based on expected sales to minimize wastage.
• Ensure food preparation follows hygiene and food-safety requirements.
• Coordinate with the kitchen/bakery team to maintain availability of key products during operating hours.

8. Customer Experience

• Ensure every customer receives a fast, friendly and consistent experience.
• Monitor service speed and order accuracy.
• Handle customer complaints and service recovery professionally.
• Resolve beverage, food or service-related issues immediately wherever possible.
• Gather customer feedback and communicate recurring concerns to management.
• Maintain the overall Tribal Brew experience, energy and hospitality standards.

9. SOP & Process Compliance

• Ensure all store SOPs are followed without shortcuts.
• Conduct regular checks on:
• Opening & closing
• Cleaning
• Food preparation
• Beverage preparation
• Inventory
• Cash handling
• Customer service
• Hygiene
• Equipment
• Ensure all employees understand their respective SOPs.
• Identify gaps in existing processes and recommend improvements.
• Maintain proper documentation and store records.
• 10. Cash, POS & Administrative ControlEnsure accurate POS billing and order processing.
• Monitor cash handling and end-of-day cash reconciliation.
• Ensure discounts, complimentary items and refunds are processed only as per company policy.
• Monitor daily sales reports and store-level operational data.
• Ensure all required reports are submitted within the defined timelines.
• Maintain store documents, checklists and records properly.
• 11. Store Maintenance & EquipmentEnsure the outlet is clean, functional and customer-ready at all times.
• Conduct daily checks of equipment, furniture, electricals, plumbing and other store facilities.
• Report breakdowns and maintenance requirements immediately.
• Coordinate with the Operations/Facility team for repairs.
• Follow up until critical maintenance issues are closed.
• Ensure equipment is used correctly to reduce breakdowns and unnecessary expenses.

12. Daily Performance ReportingThe Store In-Charge will be responsible for maintaining and reporting key store metrics including:

• Daily Sales
• Sales vs Target
• Category-wise Sales
• Average Order Value
• Product-wise performance
• Wastage
• Inventory variance
• Staff attendance
• Customer complaints
• Order accuracy
• Service speed
• Store hygiene
• Equipment/maintenance issues

Key Performance Indicators (KPIs)

The Store In-Charge will primarily be evaluated on store performance and business outcomes, including:

• Revenue & SalesAchievement of monthly store revenue target
• Daily/weekly sales growth
• Category-wise sales performance
• Average Order Value
• Upselling and cross-selling performance
• Cost & InventoryFood & beverage cost control
• Inventory variance
• Wastage percentage
• Stock availability
• Recipe and portion adherence
• OperationsSOP compliance
• Store opening/closing discipline
• Order accuracy
• Service speed
• Store readiness
• PeopleStaff attendance and punctuality
• Team productivity
• Training completion
• Employee discipline
• Team retention and development
• Customer ExperienceCustomer complaints
• Complaint resolution time
• Product quality consistency
• Service quality
• Qualifications & Skills2–5 years of experience in QSR, café, specialty coffee, bakery, casual dining or similar food & beverage operations.
• Experience managing a store/outlet with a team is preferred.
• Working knowledge of Specialty Coffee, food operations and bakery products.
• Strong understanding of store operations, inventory and wastage control.
• Good knowledge of POS and basic store-level reporting.
• Strong team management and leadership skills.
• Good communication and customer-handling skills.
• Ability to work under pressure during peak operating hours.
• Strong numerical and analytical understanding.
• Disciplined, accountable and highly execution-oriented.
• Willingness to work hands-on on the floor rather than only managing from the back office.

Ideal CandidateWe are looking for someone who thinks like a Store Owner, not just a Store Supervisor.

The ideal candidate should be able to answer every day:

“What is my store's sales today, what is affecting the sales, what is happening with my team, where are we losing money, and what action am I taking to improve it?”

The person should be comfortable working across Coffee + Food + Bakery + People + Sales + Operations and should take complete ownership of the outlet's performance.