Field Collection Executive

Job Title: Field Collection Executive

Department: Collection

Reporting To: Collection Manager

Salary : 15k to 19k

Job Purpose

The Field Collection Executive is responsible for managing on-ground collections, ensuring

timely recovery of outstanding payments from customers, maintaining customer relationships,

and minimizing default risks while adhering to company policies.

Key Responsibilities

1. Collection & Recovery

 Visit customers (dealers / partners / end-users) for payment collection

 Ensure timely recovery of overdue payments and EMIs

 Follow up on delinquent accounts and resolve payment issues

 Achieve monthly collection targets and reduce DSO (Days Sales Outstanding)

2. Field Operations

 Plan daily routes and visits efficiently to maximize productivity

 Maintain accurate records of customer visits and collection status

 Update collection data in CRM/ERP systems in real-time or end-of-day

3. Customer Relationship Management

 Build and maintain strong relationships with customers

 Address customer queries related to billing, payments, or disputes

 Educate customers on payment schedules and policies

4. Risk & Compliance

 Identify high-risk accounts and escalate to management

 Ensure adherence to company policies and ethical collection practices

 Maintain proper documentation and receipts for all collections

5. Coordination

 Work closely with Sales, Operations, and Finance teams

 Coordinate for dispute resolution and account reconciliation

 Provide regular feedback from the field to improve processes

Key Performance Indicators (KPIs)

 Collection efficiency (%)

 Reduction in overdue accounts

 Number of successful field visits

 Recovery from delinquent customers

 Data accuracy and reporting timeliness

Required Qualifications

 Minimum: Graduate in any discipline (Commerce preferred)

 Prior experience in field collections, recovery, or sales preferred

 Freshers with strong field willingness may also be considered  

Required Skills &Competencies

 Strong negotiation and persuasion skills

 Good communication (local language + basic English/Hindi)

 Ability to handle difficult conversations professionally

 Basic knowledge of financial/credit processes

 Time management and route planning

Other Requirements

 Must own/operate a two-wheeler with a valid driving license

 Willingness to travel extensively within assigned territory

 Comfortable working in field-based roles

Behavioral Competencies

 High level of integrity and accountability

 Result-oriented mindset

 Resilience and problem-solving attitude

 Customer-centric approach

Compensation & Benefits

 Fixed salary + performance-based incentives

 Travel reimbursement (fuel/allowance)

Skills

Recovery Collection field collection

Min 1 Year of experience in finance background.

Note : The candidate will be on company payroll.