Receptionist / Front Office Executive

Job Description – Data Operator & Order Processing ExecutiveCompany: MY PICS – Personalised Gifts, Printing & Photo Studio

1. Key ResponsibilitiesBilling & Data Entry
2. 
   

• Operate billing software to generate customer bills, invoices, and receipts.
• Enter and maintain daily sales, customer details, and order records.
• Maintain accurate billing data and transaction records.

1. Customer Interaction
2. 
   

• Handle walk-in customers and respond to customer enquiries.
• Understand customer requirements for personalised gifts, printing, and photo services.
• Communicate product details, prices, delivery timelines, and order status.

1. Order Management & Product Completion
2. 
   

• Register new orders and record customisation requirements.
• Coordinate with the design, printing, engraving, and production teams.
• Monitor orders from booking to final product completion.
• Check completed products for accuracy, quality, and customer specifications.

1. Coordination & Delivery
2. 
   

• Coordinate with workers to ensure timely completion of orders.
• Manage pending orders and follow up on delayed work.
• Ensure finished products are packed and ready for customer delivery or collection.

1. Daily Operations
2. 
   

• Maintain daily sales and order completion records.
• Assist in stock tracking and maintain records of materials used.
• Keep customer records, bills, and order information organised.
• Required SkillsBasic computer knowledge and proficiency in billing software.
• Good communication and customer-handling skills.
• Accuracy in data entry and record keeping.
• Basic knowledge of MS Excel and email.
• Ability to coordinate with a team and manage multiple orders.
• Responsible, organised, and attentive to detail.

Job ObjectiveTo ensure accurate billing, effective customer service, smooth order coordination, and timely completion of personalised gifts, printing jobs, and other services offered by MY PICS.