Relationship Officer

Key Responsibilities

Business Generation & Sourcing

• Generate Home Loan and LAP leads through field visits, cold calls, and local reference networks

• Build and manage a strong connector network — DSAs, CAs, brokers, builders, and market influencers

• Conduct daily field visits to target localities, builder projects, and resale property markets

• Identify eligible customers through initial profiling, income assessment, and property evaluation

Loan Processing & Customer Onboarding

• Conduct initial customer profiling and collect KYC and income documentation

• Explain loan eligibility, interest rates, EMI structure, processing fees, and documentation requirements

• Coordinate with credit and operations teams for smooth loan processing and sanction

• Ensure timely disbursement by following up on pending documents and approvals

• Guide customers through the end-to-end loan journey — from application to disbursal

Portfolio Quality & Compliance

• Maintain portfolio quality by sourcing creditworthy customers and conducting proper due diligence

• Follow up on early delinquency cases and ensure timely EMI collections in the initial months

• Ensure strict adherence to KYC norms, credit policies, and RBI/company compliance guidelines

• Maintain accurate daily productivity records — logins, sanctions, and disbursements

Target Achievement

• Achieve monthly Home Loan and LAP disbursement targets as assigned by the branch

• Track and report daily login, sanction, and disbursement metrics

• Maintain strong conversion ratio from lead to sanction to disbursal

Candidate Requirements

Mandatory

• Experience: 1–5 years of experience in Home Loan, LAP, or Mortgage Loan field sales

• Background: Prior experience in NBFC, Housing Finance Company, or Small Finance Bank preferred

• Vehicle: Own vehicle (two-wheeler or four-wheeler) — field visits are daily and non-negotiable

• Knowledge: Basic understanding of credit underwriting, LTV norms, and loan documentation

• Sales Skills: Strong lead generation and conversion skills in a target-driven environment

• Communication: Good communication in local language — ability to explain financial products clearly to customers

Preferred

• Existing connector/DSA network in the assigned territory

• Prior experience with home loan CRM or LOS (Loan Origination System) tools

• Knowledge of local property market, builder projects, and resale transactions

• Experience handling small ticket home loans (10–50 lakhs) in semi-urban or urban markets 

• PreferencesWork Experience: 1-8 years
• Eligible Graduation Years: 2023, 2022, 2021
• Qualifications Required:MBA  ( Executive MBA, Fintech, Business Analytics, Marketing, HR, Entrepreneurship Development, Insurance & Risk Management, Finance, Operations, Banking, Financial Services and Insurance (BFSI) , Information Technology, International Business, Global Business Operations, M.B.A, Finance and Investment Banking, Accounting and Corporate Fraud in association, MBA + B.Tech, Hospital Management, Telecommunications System Management, Executive MBA in Technology Management, Hospital and Healthcare Management, Tourism and Hospitality, Supply Chain and Logistics, Banking and Insurance, M.B.A (Hons), Post Graduate Program in Management , Integrated Program in Management (BBA+MBA), Post Graduate Program in Agribusiness Management, Post Graduate Program in Management (PGP) , Executive fellow program in Management, Post graduate program in sustainable management, International program in management for executives, Post Graduate Diploma in Management for Working Executives, Master of Hospital administration, Executive Post Graduate Diploma in Human Resources Management, Executive Post Graduate Diploma in Organizational Development and Change , Finance & banking, Pharmaceutical Management, Healthcare Management, Sales & Retail Marketing, Rural management, Health Information Technology, Master in Cyber Security, Marketing + HR , Center for Management Studies, Business Innovation and Strategy, Finance & HR, Finance & Operation, Finance & Marketing, IB & Marketing, Marketing + Operations, Operations + HR, Digital and Telecom Management, Graphic Design, Harbour & Ocean Engineering)
• Bachelor of Business Administration  ( B.B.A, BBA LL.B (Hons.), Association with KPMG, Family Business and Entrepreneurship, Business Administration, Business Analytics, Bachelor of Management Studies, Hospitality and Event Management, Finance and Accounts, Health Care Management, Operations Management , Entrepreneurship and Family Business, International Finance & Accounting, Corporate Accounting & Financial Analysis, Computer Aided Management, Retail Management, Logistics, Logistics)
• Percentage:
• Graduation (UG)  45%
• Post Graduation (PG)  45%
• Diploma  45%