Store Manager

Job Description – Store Manager Rupeeland Mart Position Store Manager

Department - Retail Operations

Location - Rupeeland Mart – Bhubaneswar / Cuttack Store Locations

Employment Type Full-Time

Experience Required Minimum 3–5 years of experience in retail store operations

Candidates with experience in supermarket, hypermarket, discount retail, or multi-category retail will be preferred.

1. About Rupeeland Mart -

Rupeeland Mart is a growing retail business offering a wide range of products at competitive prices. The company focuses on providing customers with quality products, attractive value, and an excellent in-store shopping experience.

2. Job Summary -

The Store Manager will be responsible for managing the complete day-to-day operations of the store, achieving sales targets, leading the store team, maintaining inventory accuracy, ensuring excellent customer service, and implementing company policies and SOPs.

The ideal candidate should be a responsible, disciplined, customer-focused, and result-oriented retail professional.

3. Key Responsibilities -

• Store OperationsManage daily store operations and ensure smooth functioning.
• Ensure proper opening and closing of the store.
• Maintain store cleanliness, discipline, safety, and presentation.
• Ensure all company SOPs and operational procedures are followed.
• Coordinate with the Head Manager and senior management regarding store requirements.
• B. Sales & Target AchievementAchieve daily, weekly, and monthly sales targets.
• Monitor sales performance and identify areas for improvement.
• Motivate sales staff to achieve individual and store-level targets.
• Monitor product/category-wise sales.
• Implement strategies to increase customer footfall and sales conversion.
• C. Team ManagementSupervise and manage the store staff.
• Allocate daily duties and responsibilities.
• Prepare/coordinate staff schedules and shifts.
• Monitor employee attendance, punctuality, discipline, and productivity.
• Train and guide team members.
• Conduct regular team briefings and performance discussions.
• D. Inventory & Stock ManagementMonitor stock availability and movement.
• Ensure proper stock replenishment.
• Maintain accurate inventory records.
• Conduct regular stock checks and physical verification.
• Minimize stock loss, damage, and shrinkage.
• Report stock shortages or discrepancies to management.
• E. Customer ServiceEnsure excellent customer service throughout the store.
• Handle customer complaints and escalations professionally.
• Resolve customer issues promptly.
• Collect customer feedback and communicate improvement areas to management.
• F. Visual Merchandising & Store PresentationEnsure products are properly arranged and displayed.
• Maintain attractive and organized shelves/displays.
• Ensure correct pricing and promotional signage.
• Monitor product availability on the sales floor.
• Ensure promotional offers are properly communicated to customers.
• G. Cash & Billing CoordinationMonitor billing counter operations.
• Ensure proper cash-handling procedures are followed.
• Coordinate with cashiers regarding billing-related issues.
• Monitor daily sales and cash reports.
• Report any discrepancies immediately to management.
• H. Reporting & MISPrepare/review daily sales reports.
• Monitor attendance and staff performance reports.
• Track inventory and operational reports.
• Submit required reports to the Head Manager/Management on time.
• Maintain accurate store records.
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4. Required Qualification Minimum - Graduation

• Graduation in Business Management, Retail Management, Commerce, or a related field will be an advantage.
• 5. Required Experience 3–5 years of relevant retail experience preferred.
• Experience as a Store Manager, Assistant Store Manager, Department Manager, or Senior Sales Executive will be preferred.
• Experience in supermarket, hypermarket, discount retail, or multi-category retail will be an advantage.
• 6. Required SkillsStrong leadership and team-management skills.
• Good communication and interpersonal skills.
• Sales and target-oriented approach.
• Good knowledge of retail store operations.
• Inventory and stock-management knowledge.
• Customer-service skills.
• Problem-solving and decision-making ability.
• Basic knowledge of MS Excel, POS, billing, and retail reporting systems.
• Ability to work under pressure and manage multiple responsibilities.
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7. Key Performance Indicators (KPIs)KPI Focus Area Sales Achievement of daily/monthly sales targets Customer Service Customer satisfaction and complaint resolution Team Performance Productivity, attendance, discipline and target achievement Inventory Stock accuracy, availability and shrinkage control Store Operations SOP compliance and store standards Merchandising Product display, availability and presentation Reporting Accurate and timely MIS/report submission

8. Ideal Candidate Profile The ideal candidate should be an experienced and responsible retail professional who can independently manage day-to-day store operations, lead a team, achieve sales targets, maintain inventory discipline, and ensure a high standard of customer service.

The candidate should demonstrate ownership, accountability, leadership, discipline, and a strong result-oriented approach.

9. Working Hours11:00 AM – 9:00 PM

1-hour break

Weekly off as per company policy.

10. Salary & Growth

Salary: As per experience and interview performance.

Performance-based increments, incentives, and additional responsibilities may be provided according to company policy and performance.

11. Reporting Structure The Store Manager will report to the Head Manager / Senior Management and will be responsible for communicating store performance, operational issues, staffing requirements, inventory concerns, and sales updates.