Back Office Sales & Relationship Executive

About the Role

We are looking for a Back Office Sales & Relationship Executive who will be responsible for communicating with customers and business partners, explaining our products and services, assisting with registrations and onboarding, completing KYC-related follow-ups, providing basic training, and maintaining accurate records.

The role involves a combination of telecalling, customer relationship management, sales support, onboarding, documentation, email communication and back-office coordination.

Key Responsibilities

* Explain company products, services, offers and benefits to prospective customers and partners.

* Call customers/partners for KYC, documentation, verification and onboarding requirements.

* Enroll and onboard new customers, partners, dealers, retailers or business associates.

* Maintain and update customer/partner records, databases and documents.

* Follow up with leads, customers and partners through phone calls, WhatsApp and email.

* Assist customers and partners with registration, account activation and other processes.

* Provide basic product/service training and explain how to use the platform or services.

* Maintain regular follow-ups with newly enrolled customers/partners to ensure successful activation.

* Coordinate with internal teams to resolve customer or partner queries.

* Prepare and maintain daily activity, sales, onboarding and follow-up reports.

* Send emails, messages and other communications as required.

* Ensure that customer/partner information and documentation are properly recorded and updated.

* Support the sales team in lead management, follow-ups and conversion.

* Build and maintain positive relationships with customers and business partners.

* Perform other sales-support and back-office activities as assigned.

Skills Required

* Good communication and interpersonal skills.

* Comfortable speaking with customers over the telephone.

* Basic knowledge of MS Office / Google Workspace / spreadsheets.

* Ability to maintain records and handle documentation accurately.

* Good follow-up and relationship-management skills.

* Ability to explain products/services clearly and patiently.

* Basic email and internet skills.

* Good Hindi and English communication; knowledge of the local language (Punjabi) will be an advantage.

* Positive attitude, willingness to learn and ability to work with targets.

Who Can Apply?

* Freshers are welcome.

* Candidates with experience in telecalling, customer support, sales, relationship management, back-office operations, BPO or business development will be preferred.

* Candidates who are comfortable making regular calls and interacting with customers/partners are encouraged to apply.

What We Offer

* Fixed salary + performance-based incentives.

* Training and guidance will be provided.

* Opportunity to learn sales, customer relationship management, digital platforms and business operations.

* Growth opportunities based on performance.

Ideal Candidate: Someone who is confident on the phone, organized with records, good at follow-ups, and enjoys interacting with customers and business partners.

Note : Candidates from Chandigarh Tricity OR nearby Areas only may apply. No Travel allowance shall be given.