Customer Support Executive

Pay: ₹20,000.00 - ₹25,000.00 per month

Job description:

Job Title: BPO Executive / Customer Support Executive

We are looking for motivated, customer-focused, and professional individuals to join our team as BPO Executives. The ideal candidate should have good communication skills, a positive attitude, and the ability to handle customer queries efficiently while maintaining high standards of customer service.

Key Responsibilities:

• Handle customer inquiries through inbound and/or outbound calls.
• Provide accurate information about products, services, and company policies.
• Resolve customer queries and complaints professionally and efficiently.
• Maintain customer records and update information in the company's database.
• Follow established processes, quality standards, and service guidelines.
• Coordinate with internal teams to resolve complex customer issues.
• Maintain professionalism and a customer-focused approach throughout every interaction.

Eligibility Criteria:

• Freshers and experienced candidates may apply.
• Good verbal communication skills in English.
• Strong interpersonal, problem-solving, and listening skills.
• Ability to work in a team and adapt to a fast-paced work environment.
• Effective communication and active listening.
• Customer handling and relationship management.

Salary and Benefits:

• Training and development opportunities.
• Performance-based incentives, where applicable.
• Career growth opportunities.

Location: Chandigarh

Job Type: Full-Time

Experience: 0-2

Working Days: 5 days working

Shift: Rotational Shifts

Education:

• Bachelor's (Required)

Work Location: In person