Client Relationship Officer

Key Responsibilities

• Respond to customer queries through phone, email, chat, and other communication channels.
• Understand customer concerns and provide accurate and timely solutions.
• Handle complaints professionally and ensure customer satisfaction.
• Follow up with customers regarding pending issues and requests.
• Maintain accurate records of customer interactions and complaints.
• Coordinate with internal teams to resolve customer issues.
• Provide customers with information about products, services, orders, and policies.
• Escalate complex or unresolved issues to the appropriate department.
• Maintain a positive and professional attitude while interacting with customers.

Required Skills

• Excellent verbal and written communication skills.
• Good listening and problem-solving abilities.
• Customer-oriented and patient approach.
• Basic computer knowledge and proficiency in MS Office.
• Ability to work independently as well as part of a team.
• Good time-management and multitasking skills.
• Ability to handle difficult customers professionally.