Assistant Manager - Warehouse Operations

Role & responsibilities

• Manage day-to-day operations for assigned key customer accounts.
• Ensure adherence to customer SLAs, KPIs, SOPs, and contractual commitments.
• Coordinate with warehouse, transportation, inventory, and billing teams for smooth operations.
• Monitor operational performance including:

Order fulfillment

Inventory accuracy

Dispatch timelines

Delivery performance

Cost control

Customer Complaints and escalations

• Conduct regular customer review meetings (Daily/Weekly/Monthly).
• Analyze operational data and prepare MIS reports and dashboards.
• Identify operational gaps and implement process improvements.
• Handle customer escalations and ensure timely resolution.
• Support new customer onboarding and transition activities.
• Drive continuous improvement initiatives to enhance productivity and service quality.
• Ensure compliance with safety, quality, and company operational standards.
• Coordinate with finance teams for billing, invoicing, and payment follow-ups.
• Build strong customer relationships to support retention and business growth.

Preferred candidate profile

• Bachelors degree in Logistics, Supply Chain, or related field
• 5 to 8 years of experience in warehouse operations, preferably within in a 3PL environment.
• Strong knowledge of 3PL logistics and warehouse operations.
• Experience in client servicing and key account management.
• Good understanding of supply chain processes and transportation management.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in MS Excel, ERP/WMS/TMS systems.
• Ability to manage multiple customers and operations simultaneously.
• Strong negotiation and conflict-resolution skills.
• Leadership and team coordination capabilities.