ATM Operations Manager

Field Executive-ATM (FE-ATM) will be allocated 40-50

ATMs and he/she will be visiting each of these

machines at least twice a month i.e. once in a fortnight

to ensure their maintenance, cleanliness, and proper

functioning. Details of visit to be ensured through

CMAC (Channel Manager Access Card) and visit

reports to be put up to concerned Regional Managers

at RBOs.

 For ATMs / ADWMs, liaise with linked branch / Cash-

in-Transit agencies/ CAC in respect of Cash

outsourced ATMs and take all necessary steps to

ensure timely replenishment, to avoid cash outs and

rectification of CHF, RBF, etc. to achieve maximum

uptime.

 Ensure that there is no skimming / extraneous device

like cameras are placed by the fraudsters in the ATM

rooms / lobbies / e-corners and there is no tampering in

the card reader (the slot for insertion of ATM card) and

keypad of the ATM.

 Ensure that Port, Cable, and Power connections are not

accessible to the public.

 Ensuring that the Caretaker in uniform is alert and wearing

identity card.

 Monitoring functioning of AC, UPS, CCTVs/ESS

(wherever installed), lighting, Signage lighting, e-

Surveillance Systems (wherever installed), Solar

Power Systems (wherever installed) etc. and ensuring

that they are in working condition.

 Ensuring that only Current Publicity materials are

displayed in the ATM room and no obsolete material is

visible. Verifying that the latest approved ATM Ad

Screens are displayed on ATM screen.

 Any shortcoming to be reported immediately to Field

Supervisor-ATM (FS) & Local Command Centre (LCC)

besides ensuring rectification strictly as per SLAs in

consultation / coordination with controllers / vendors.

 In addition to periodic visits, visit ATMs in case of

exigencies like installation / replacement, vandalism,

fraud, fire, flood etc.