Business Operations Associate

Business Operations Associate

Location: Choolai, Chennai

Work Days: Monday to Saturday

Timings: 9:30 AM to 7:30 PM

Salary: Rs. 25,000 to 30,000 per month (based on experience)

About the RoleWe're looking for a smart, fast, and trustworthy Executive Assistant who can work directly with the founder to take complete ownership of day-to-day execution. If you're someone who thrives in chaos, brings order to moving parts, and loves making things run smoothly, you'll fit right in.

This is not a personal secretary job. This is a mission-critical support role designed to keep the founder focused on growth, while you handle coordination, follow-ups, communication, and operational fire-fighting.

Key Responsibilities1. Internal Coordination & Team Management

·        Ensure team members deliver on tasks, follow up like a hawk.

·        Maintain a daily tracker of open actions across all team members and flag delays to the founder.

·        Run the daily task check-in: what's open, what's due, what's stuck.

2. Customer Support & Zoho Desk Management

·        Handle inbound customer queries across all channels: email, Zoho Desk tickets, WhatsApp, and marketplace messages.

·        Respond to common inquiries (order status, product info, returns, complaints) with speed and accuracy.

·        Escalate complex or sensitive cases to the founder with a clear summary and recommended action.

·        Triage Zoho Desk tickets daily, assign to relevant team members, and ensure SLA compliance.

·        Close resolved tickets and maintain a clean, up-to-date support queue.

3. Amazon Seller Central -- Monitoring & Escalation

·        Own end-to-end resolution of Amazon cases: Andon Cord complaints, listing suppressions, and policy alerts.

·        Prepare and submit responses, Plans of Action (POA), and supporting documents. Do not just forward, resolve.

4. Logistics & Courier Management

·        Oversee shipping portals (Shiprocket, Amazon Shipping), track escalations, and ensure delivery resolution.

·        Perform monthly Bluedart invoice reconciliation: cross-check invoices against approved deductions, track outstanding payments, and follow up for settlement.

·        Flag recurring shipping issues and suggest corrective action.

5. Compliance, Platforms & Agency Coordination

·        Chase government portals, helpdesks, and liaison offices proactively until compliance tasks are resolved.

·        Maintain a compliance calendar with due dates and renewal reminders.

·        Coordinate setup and configuration of Shopify apps, third-party tools, and integrations.

·        Act as the primary contact for digital marketing agencies and external partners: respond to onboarding questionnaires, share required data, and follow up on deliverables.

·        Ensure external partners have what they need and flag delays or blockers to the founder.

6. Documentation, Admin & Personal Support

·        Update trackers, maintain records, and file data accurately across Google Sheets, Drive, and internal tools.

·        Book appointments, manage purchases, and handle occasional personal errands for the founder.

Must-Have Skills & Qualities·        Ownership mindset: You don't wait to be told. You chase clarity and get things done.

·        Strong follow-up game: You know how to get responses without nagging.

·        Fast and sharp: You learn new tools and systems quickly.

·        Clear communicator: Whether it is WhatsApp, Zoho Desk, or email, crisp and professional.

·        Fluent in English and Tamil/Hindi.

·        Tech-savvy: Google Workspace, Excel, Zoho Desk, Amazon Seller Central, Shiprocket, WhatsApp Business, task trackers.

·        Detail-oriented: You catch errors before they become problems.

Eligibility·        Candidate with strong intent, fast learning ability, and genuine ownership mindset.

·        Or 1 to 3 years of experience as an EA, operations assistant, or project coordinator.

·        Chennai-based and ready to work on-site full-time in Choolai.

What You'll Get·        Direct exposure to how a fast-scaling multi-channel e-commerce brand operates.

·        Work directly with the founder: no layers, no politics.

·        Opportunity to grow into a senior operations or management role based on performance.

·        Fast-paced, clarity-driven work environment where your impact is visible every day.