Client Relationship Manager

About Bokdia Grofin Business Services LLP

Bokdia Grofin Business Services LLP is Chennai's leading private lending firm, bridging the financial gap for businesses and individuals through flexible and innovative credit products delivered in a professional and customer-friendly manner. With a legacy of over 50+ years in the lending industry, Bokdia Grofin specializes in providing quick, collateral-free working capital and bridge loans to MSMEs and self-employed individuals. The firm is renowned for its transparent practices, tailor-made repayment solutions, and rapid turnaround, often disbursing loans within three working days. Having empowered more than 3,500 clients who lacked access to formal banking, Bokdia Grofin is trusted for its speed, simplicity, and commitment to helping businesses seize opportunities and grow.

Job Description: Client Relationship & Operations Executive

We are seeking a proactive and detail-oriented Client Relationship & Operations Executive to join our dynamic team at Bokdia Grofin Business Services LLP in Chennai.

Key Responsibilities:

• Client Relationship Management:
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• Build and maintain strong relationships with clients to ensure a positive customer experience.
• Engage with clients for timely debt follow-up, collections, and recovery.
• Serve as the primary point of contact for loan repayment queries and support.
• Debt Follow-up & Recovery:
• Communicate professionally and courteously with clients regarding their repayment schedules.
• Monitor overdue accounts and diligently follow up for payment collections.
• Coordinate with the internal team to resolve any issues impacting recovery.
• Daily Banking Operations:
• Manage daily banking activities including deposit/withdrawals, tracking receipts, and bank reconciliations.
• Liaise with bank officials whenever required for transaction processing.
• Maintain accurate records of all financial transactions.
• Administrative Support:
• Assist in day-to-day administrative tasks such as documentation, filling, and office coordination.
• Handle incoming calls, emails, and client queries efficiently.
• Support the management with data entry, document verification, and other operational duties as assigned.

Desired Skills & Qualifications:

• Own Two Wheeler is preferred.
• Previous experience in financial services, client servicing, or debt collection is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Basic familiarity with MS Office and banking procedures.
• High level of integrity, accountability, and customer-centric approach.

If you have the drive to work in a fast-paced environment and are passionate about building client trust while ensuring the smooth running of operational tasks, we want to meet you!