Control Room Executive
Yulu Bikes Pvt. Ltd.Fixed
₹20,000 - ₹24,000
Earning Potential
₹24,000
Fixed
₹20,000 - ₹24,000
Earning Potential
₹24,000
Work from Office
Full Time
Night Shift
Min. 1 year
Basic EnglishJob highlights
Urgently hiring
Fast HR reply
HR responded to 91% candidates in last 15 days
154 applicants
Benefits include: PF, Health Insurance, ESI (ESIC)
Job Description
Control Room Executive – Job Description
Handle customer queries and complaints through phone, chat, email, and other
support channels.
Provide accurate information regarding Yulu bikes, rides, subscriptions, payments,
refunds, and app-related issues.
Resolve customer complaints promptly while maintaining a high level of customer
satisfaction.
Coordinate with field operations and maintenance teams to resolve vehicle, battery,
parking, and service-related issues.
Escalate critical or unresolved customer issues to the appropriate team.
Monitor and follow up on open complaints until resolution.
Identify recurring customer issues and share feedback with relevant teams for
process improvement.
Assist customers with app, account, payment, and ride-related concerns.
Follow company policies, SOPs, and customer service quality standards.
Maintain professionalism and empathy while dealing with difficult or dissatisfied Customers
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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