Operations Manager

Job Description – Operations Manager

Company: Moses Fire Fighting Equipment Co.

Location: Chennai, with visits to customer and vendor locations as required

Reporting to: Praveen Kumar, Business Head

Employment Type: Full-time

1. About the Role

We are looking for an experienced Operations Manager to manage the company's day-to-day operations, including customer orders, service jobs, employee deployment, materials, vendors and coordination with the accounts team.

The person should be capable of taking ownership of routine operations, ensuring that work is completed on time, customers are satisfied, and the business runs smoothly without the Business Head having to follow up on every activity.

2. Key Responsibilities

Managing Daily Operations

Track all customer orders and service jobs, including deadlines, materials required, team allocation and billing status.

Plan and prioritize work to ensure timely completion.

Identify delays early and take corrective action before they affect customers.

Managing Employees and Field Teams

Allocate daily work to employees and service teams.

Manage attendance, leave arrangements and field visits.

Clearly communicate responsibilities and ensure that employees complete their assigned work.

Train team members so that important tasks can be handled by more than one person.

Customer Coordination

Coordinate with customers from the time an order is received until delivery, installation or service completion.

Keep customers informed about progress and delivery commitments.

Handle routine customer issues and escalate major complaints or special commercial requests to the Business Head.

Service and Maintenance

Plan and monitor service visits, maintenance work and Annual Maintenance Contracts (AMCs), wherever applicable.

Ensure that service reports, customer acknowledgements and required technical approvals are completed and maintained.

Vendor and Material Management

Coordinate with vendors and subcontractors to ensure materials and services are available when required.

Raise purchase requests and track material deliveries.

Monitor stock availability and ensure that materials are properly recorded and accounted for.

Coordination with Accounts and Billing

Verify whether materials have been received or service jobs have been completed before confirming them for billing or vendor invoicing.

Coordinate with the accounts team to resolve invoice discrepancies and follow up on vendor payments.

Ensure customer invoices are raised on time and support the follow-up of outstanding payments.

Coordinate operational confirmations and vendor payments through the appropriate approval process.

Reporting and Process Improvement

Maintain proper records of orders, service jobs, materials, customer commitments and pending activities.

Share a weekly report with the Business Head covering completed jobs, pending work, delays, customer issues and decisions required.

Develop simple processes and checklists to improve efficiency and reduce mistakes.

Ensure that routine activities continue smoothly even when key employees are absent.

Stop any unsafe work and refer technical decisions to the designated technical expert.

3. Decision-Making Authority

The Operations Manager will have the authority to allocate work, manage routine operational decisions and approve regular expenses within limits approved by the management.

Major expenses, vendor bank account changes, loans, exceptional customer credit, special pricing and significant contractual commitments will require approval from the authorized person.

The Operations Manager will work closely with the Business Head, accounts team, technical team, customers and vendors. Technical compliance and certifications must be approved by the designated qualified technical person.

4. Candidate Profile

Approximately 8–12 years of experience in operations, service delivery or a related field.

At least three years of experience managing teams.

Experience in fire protection, industrial equipment, MEP, building services or a similar industry will be preferred.

Ability to manage field teams, customer commitments, vendors, materials and service schedules independently.

Experience working in a small or medium-sized, owner-managed business will be an advantage.

Good communication skills in Tamil and English.

Comfortable using Excel, spreadsheets and basic business software.

A degree or diploma in Engineering, Operations or a related field will be an advantage.

We are looking for someone who is organised, dependable, proactive and capable of taking ownership of daily operations.