Receptionist / Front Office Executive

About SkyJumper

SkyJumper Sports and Amusements Pvt. Ltd. is one of India’s fastest-growing indoor amusement park chains, operating under the brands SkyJumper Trampoline Park and SkyJumper GoBananas. With a presence across multiple cities, we offer high-energy entertainment experiences including trampoline arenas, soft play zones, bowling, laser tag, and more—creating memorable moments for families and friends.

Role Overview

We are looking for a customer-focused and energetic Front Office Executive who will serve as the first point of contact for our guests. This role is critical in ensuring a smooth, welcoming, and professional experience from entry to exit, while upholding SkyJumper’s service standards.

Key Responsibilities

·       Guest Experience Management: Welcome guests warmly, assist with entry procedures, and provide accurate information on services, pricing, and policies 

·       Ticketing & Billing: Manage transactions via POS systems, including cash, card, and digital payments with accuracy and accountability 

·       Booking Coordination: Handle walk-in and online bookings, group reservations, and event/birthday party scheduling 

·       Customer Query Handling: Address guest concerns proactively and escalate issues when required to ensure quick resolution 

·       Communication Management: Handle incoming calls, emails, and coordinate effectively with internal teams 

·       Upselling & Revenue Support: Promote packages, memberships, merchandise, and add-on services to enhance guest experience and revenue 

·       Front Desk Maintenance: Ensure the reception area is clean, organized, and aligned with brand standards 

·       Compliance & Safety: Follow company policies, operational guidelines, and safety protocols at all times 

 Qualifications & Experience

·       Diploma/ Graduate in any discipline (Hospitality preferred) 

·       0–3 years of experience in front office, customer service, or hospitality roles 

·       Experience in amusement parks, entertainment centers, or hotels is an added advantage 

·       Proficiency in English and Hindi (additional regional language is a plus) 

·       Basic knowledge of POS systems and MS Office 

Skills & Competencies

·       Excellent communication and interpersonal skills 

·       Customer-first attitude with a pleasant and approachable personality 

·       Ability to multitask and work efficiently in a fast-paced environment 

·       Strong problem-solving and conflict-resolution abilities 

·       High level of professionalism and attention to detail 

·       Flexibility to work on weekends, holidays, and rotational shifts 

What We Offer

·       Competitive salary with performance-based incentives 

·       Dynamic and engaging work environment 

·       Career growth and internal advancement opportunities 

·       Employee discounts on park attractions and merchandise