Sales Associate

1)    Operational work

·      To update the target of sales and quantity of the products in the tracker sheet/system.

·      To check the quantity and quality of the products and coordinate with the concerned person for any issues occurred.

·      Merchandize the products in the stores.

·      To modify the place of the low selling products to attract the customers.

·      Handle payment transactions and cashiering process.

·      Raise STO to transfer the stock from one store to another.

·      Manage all pickups & delivery.

·      Provide the customer's order to delivery boy.

·      Ensure dispatching and shipping of products is met with customer deadlines.

·      Maintain and manage customer files and databases.

·      To monitor the RBI (Receiving be in-charge) system.

·      Coordinate and handle the event process in the stores.

2)    Customer Interaction

·      Keep in depth knowledge of all the products to answer the questions promptly to the customers.

·      Provide appropriate service to satisfy customers.

·      To handle all incoming customer queries and questions.

·      Respond promptly to customer inquiries.

·      Resolve customer complaints and issuing refunds as needed.

·      Keep records of customer interactions, comments, and complaints.