Telecalling Executive

Job Summary

We are looking for a dedicated and customer-focused Customer Support Executive to handle customer queries, provide accurate information, and ensure a smooth customer experience. The role involves interacting with customers through calls and messages, resolving issues, and supporting sales and service teams to maintain high customer satisfaction.

Roles & Responsibilities

1. Customer InteractionHandle inbound and outbound calls professionally

• Respond to customer queries via phone, WhatsApp, or other channels
• Provide clear and accurate product/service information

2. Query ResolutionUnderstand customer concerns and provide timely solutions

• Escalate complex issues to the concerned team
• Ensure customer satisfaction before closing the query

3. Lead Handling & SupportIdentify customer requirements and guide them accordingly

• Forward qualified leads to the sales team
• Follow up with customers for updates and conversions
• 4. CRM & DocumentationUpdate customer details and interaction records in CRM
• Maintain proper documentation of enquiries and follow-ups
• Ensure accuracy in data entry and reporting

5. CoordinationWork closely with Sales, Operations, and Courier teams

• Ensure smooth communication between departments
• Track order status and update customers regularly

6. Customer ExperienceMaintain a polite and positive attitude at all times

• Build strong relationships with customers
• Ensure repeat engagement and trust
• RequirementsAny graduate (preferred)
• Good communication skills (Tamil & basic English)
• Basic computer knowledge (CRM, Excel, WhatsApp)
• Ability to handle customer pressure calmly
• Freshers / Experienced both can apply

Key SkillsCommunication

• Problem-solving
• Customer handling
• Follow-up skills
• Time management

Working Details

Location: Chennai

• Work Type: Full-time
• Industry: Gold / Retail / Customer Service