BPO Supervisor

BPO Supervisor

Medical Coding Supervisor:
In these roles, you will be responsible for:
•Expertise in specialties of  EM & ED Professional
•Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days.
•Ensure adherence of coding guidelines within established productivity standards.
•Addressing coding related inquires for providers as needed, U.S. only.
•Attending meetings and in-service training to enhance coding knowledge, compliance skills, and maintenance of credentials.
•Provide supervision and direction to team and manage their day to day activities.
•Provide trend analysis of issues and solutions to customer.
•Respond to customer requests by phone and/or in writing to ensure timely resolution of unpaid and denied claims.
•Maintain and ensure adherence to SOP guidelines by team members.
•Provide monthly feedback to team members on their performance.
•Provider guidance to the team members to effectively complete the assigned task.
•Attending meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials.
•Ensure complete adherence to TAT and SLA’s as defined by the customer
•Maintain patient confidentiality and strict adherence to HIPAA

Experience Level

Senior Level