Administrative Manager

Job Responsibilities – Operations & Administration Manager

• Sales Operations & Business Development: Manage end-to-end B2B and B2C sales operations, including lead generation, prospecting, cold calling, cold emailing, client acquisition, negotiation, sales closure, and revenue growth initiatives.
• Sales Planning & Performance Management: Develop and monitor sales plans, targets, KPIs, TPMs, MIS reports, sales dashboards, and performance metrics to track team and business performance.
• MIS & Data Management: Prepare and maintain accurate MIS reports, business analytics, operational reports, databases, and management dashboards to support strategic decision-making.
• Lead Generation & Outreach: Identify new business opportunities through market research, outbound campaigns, networking, corporate outreach, digital channels, and strategic prospecting.
• Client & Account Relationship Management: Build and maintain strong relationships with clients, key accounts, corporate partners, vendors, and stakeholders while ensuring high levels of customer satisfaction and retention.
• CRM Management: Maintain and optimize CRM systems, manage sales pipelines, track leads and opportunities, update customer records, and monitor follow-ups throughout the sales lifecycle.
• Operations & Project Management: Oversee day-to-day business operations, coordinate cross-functional activities, manage projects, allocate resources, establish timelines, and ensure timely completion of business objectives.
• Customer Support & Client Communication: Handle client queries, service requests, complaints, escalations, and follow-ups while ensuring professional and timely communication.
• Business Development & Strategic Partnerships: Identify and develop strategic partnerships, corporate tie-ups, vendor relationships, and new business channels to support organizational growth.
• Market Research & Business Strategy: Conduct market, competitor, customer, and industry research and provide actionable insights for business strategy, product/service development, and growth planning.
• Sales Development & Relationship Building: Develop long-term business relationships through consultative selling, effective communication, negotiation, presentation, persuasion, and relationship-building skills.
• SaaS & Technology Management: Manage day-to-day usage of SaaS platforms, CRM tools, asset-tracking systems, business software, and other digital solutions required for operational efficiency.
• Vendor & Asset Management: Coordinate with vendors and service providers, monitor vendor performance, maintain vendor documentation, and track company assets using appropriate management systems.
• Documentation & Administrative Management: Manage business documentation, records, contracts, client files, KYC documentation, reports, correspondence, and other administrative records.
• HR & Recruitment Support: Support hiring and IT recruitment activities, including candidate sourcing, screening, interview coordination, onboarding, employee documentation, and workforce planning.
• Payroll & Employee Administration: Coordinate payroll-related activities, attendance records, employee documentation, and other routine HR administration in collaboration with relevant teams.
• Training & Development: Coordinate corporate training, employee development, job-skills training, vocational training, industry-specific training, and professional development programs.
• Curriculum & Training Content Development: Assist in designing and improving training programs, learning materials, curricula, CBT (Computer-Based Training) modules, assessments, and skill-development resources.
• Counselling & Learner Support: Provide professional counselling, guidance, and support to learners, employees, candidates, and clients wherever required.
• Monitoring & Quality Control: Monitor operational activities, sales performance, service quality, team productivity, compliance, and process effectiveness while identifying areas for improvement.
• Process Improvement: Develop and implement standardized processes, workflows, reporting systems, and operational procedures to improve productivity, efficiency, and service quality.
• Task & Team Management: Plan daily and weekly activities, assign tasks, monitor progress, coordinate teams, resolve operational challenges, and ensure timely execution of priorities.
• Leadership & Team Coordination: Provide operational leadership and collaborate with sales, HR, training, technology, finance, and management teams to achieve organizational objectives.
• Corporate Communication: Draft professional emails, business correspondence, proposals, reports, presentations, client communications, and internal communications.
• Meetings & Stakeholder Coordination: Organize and participate in client meetings, team meetings, vendor discussions, corporate meetings, and virtual meetings through platforms such as Zoom.
• Business Strategy & Growth Planning: Support senior management in strategic planning, business expansion, revenue growth, process optimization, partnership development, and new market initiatives.
• Case Studies & Business Documentation: Prepare case studies, business proposals, presentations, operational documents, success stories, and management reports.
• Compliance & KYC Coordination: Coordinate KYC processes, maintain required documentation, and ensure operational records are complete and properly maintained.
• Administrative Excellence: Maintain a structured, organized, and professional work environment while ensuring smooth coordination of administrative, operational, and business activities.

Qualifications -

• Strong administrative and organizational skills, including calendar management, Customer Handle, documentation, and record keeping.
• Proficiency with office productivity tools (e.g., word processing, spreadsheets, presentations, email drafting, Cold Calling and videoconferencing platforms).
• Ability to coordinate cross-functional activities, manage priorities, and support multiple stakeholders in a fast-paced environment.
• Effective written and verbal communication skills, with professional etiquette for internal and external interactions.
• Experience in HR or office operations (e.g., onboarding support, attendance tracking, vendor coordination) is highly beneficial.
• Sound understanding of standard administrative processes, with attention to detail and commitment to confidentiality.
• Demonstrated problem-solving skills and the ability to work independently as well as collaboratively in a hybrid work setup.
• Have Leadership Quality and take responsibilities. Build a team with proper management skills to monitor their works and handle the situations, stable the work culture.
• Bachelor’s degree in any Business Administration, Management, or a related field preferable; Others also welcome, relevant experience in media, IT, Event or creative industries is an advantage.