Client Retention Specialist
Saggio Insurance MarketingFixed
₹25,000 - ₹30,000
Average Incentives*
₹5,000
Earning Potential
₹35,000
Fixed
₹25,000 - ₹30,000
Average Incentives
₹5,000
Earning Potential
₹35,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
133 applicants
Benefits include: Mobile Allowance, Laptop
Job Description
We are hiring a Business Retention Manager to manage customer grievances, resolve complex queries, and drive customer retention. You will be the primary point of contact for at-risk clients, transforming complaints into retention opportunities by providing deep-dive solutions based on our plans and policies.
Key Responsibilities
- Grievance Redressal: Handle escalated customer queries and resolve complaints empathetically.
- Customer Retention: Identify at-risk accounts, manage objections, and implement win-back strategies.
- Policy Consultation: Provide detailed information on company plans and policies to match customer needs.
- De-escalation: Manage high-pressure customer issues professionally to minimize churn.
- Feedback Loop: Collaborate with cross-functional teams to fix root causes of recurring issues.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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