Front Office Executive cum Admin

Front office & Admin Executive (FEMALE ONLY) Basic requirements/duties include; VERY FLUENT ENGLISH SPEAKING AND WRITING SKILLS Dress code: STRICTLY western business formals. Basic knowledge of Computers, Laptops, and other I.T. Products. Receive calls and email from dealers and consumers, provide support for internal/external questions, place orders for parts. Monitor and log inflow and outflow of stock to maintain inventory. Submit monthly reports thereof. Issue call-tags and credits for defective or damaged product. Receive damaged/returned product, restock parts. Print and pack orders to be shipped daily. Complete daily courtesy calls after product has been shipped to customer. Attending all calls & leads and following up with them first hour every day for 4 previous days. Process all online orders on major ecommerce portals Managing returns and claims for broken/fake & used products Listing products on various ecommerce portals Leaving feedbacks for items sold Maintaining sales records cashbook & cheque records and updating tally on daily basis. Billing & receiving of invoices and tallying payments received from all online portals Paying all office expenses by 15th every month Maintaining petty cash Attendance & bike reading (opening & closing) Job sheet creation. Focusing on quick responses to all customer queries. Assigning cases to engineer & taking follow-ups on daily basis. Updating bank statement in tally Managing & maintaining & checking physical stock Managing Material IN and OUT Updated debtors list to be provided Payments to be updated in tally Organizational and time management skills are a must. Knowledge of various computer hardware and software, including: Microsoft Word, Microsoft Excel. 6 Days Working – Sunday fixed off Office timings 10am-7pm Preference would be given to candidate living in Gurgaon.