Hub Techncian

RoleKey Responsibility Areas (KRAs)Key Performance Indicators (KPIs)Evaluation Method / MatrixHub Technician / Hub Technician IJT1. Perform Repairs as per SOPAvg. 10+ bikes repaired/dayDaily job cards, supervisor walk_through, QC checksConduct preventive and breakdown repairsZero SOP deviation casesFollow correct repair process step_by_stepFirst Time Fix Rate > 95%Handle both minor and major repairs based on skill level2. Use Correct Spare Parts & Tools0 part mismatch casesSpare issue/consumption log, tool issue register, random auditsRequest appropriate spares as per diagnosisTool condition = 100% functionalEnsure no mismatch in parts used vs issuedSpares usage accuracy > 98%Maintain tool hygiene and return daily3. Rework & Quality Control AdherenceRework < 3% of jobsQC team logbook, rework sheet, customer complaint logEnsure zero rework from poor workmanshipQC pass rate ≥ 97%Take accountability for assigned tasksZero escalations from rider end due to poor repairAssist in post_repair QC when required4. System Logging & DocumentationSystem job card compliance = 100%System dashboard, job status audits, supervisor reviewEnter repair details into app/systemDelay in logging < 10 minsLog part usage, time taken, repair type100% traceability of repairsTag status as “Ready” or “Send for QC”5. Safety & Workshop Compliance100% PPE complianceSafety audit report, visual hygiene checklist, fire hazard logsWear PPE and follow all safety normsZero safety violation reportsMaintain workstation cleanliness5S compliance ≥ 90%Dispose waste/spill responsibly6. Coordination & Shift DisciplineAttendance ≥ 95%Attendance sheet, team lead log, peer feedbackBe present on time and follow break schedule100% daily huddle participationAttend toolbox talks and daily shift briefingsPositive team feedbackSupport junior or IJT staff as needed7. Continuous Learning & Upskilling100% completion of training assignedLearning tracker, test scores, skill audit sheetParticipate in on_the_job skill trainingPass score ≥ 90% in quizzesLearn about new bike models & tech updatesImplemented feedback cases from L&DComplete monthly assessment if applicable