Telecaller

Job SummaryWe are looking for a confident and customer-focused Telecaller to connect with existing and potential customers, generate sales opportunities, follow up on inquiries, and maintain strong customer relationships. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to achieve daily calling and conversion targets.

• Key ResponsibilitiesMake outbound calls to existing and prospective customers.
• Introduce company products and explain their features and benefits.
• Generate qualified leads for the sales team.
• Follow up on quotations, inquiries, and pending orders.
• Maintain accurate customer records in CRM/ERP software.
• Handle customer queries professionally and provide appropriate solutions.
• Schedule meetings or callbacks for the sales team when required.
• Achieve daily, weekly, and monthly calling targets.
• Collect customer feedback and share it with management.
• Coordinate with Sales, Dispatch, and Accounts teams for order updates.
• Build long-term customer relationships through regular follow-ups.
• Required SkillsExcellent communication skills in Hindi.
• Basic English communication is preferred.
• Good listening and convincing skills.
• Positive attitude and customer-oriented approach.
• Basic computer knowledge (MS Office, Excel, CRM).
• Ability to handle pressure and achieve targets.
• Strong follow-up and negotiation skills.
• QualificationsGraduate in any discipline (Preferred).
• 12th Pass candidates with relevant experience may also apply.
• Experience0–2 years: Fresher with good communication skills can apply.
• Experience in telecalling, customer support, or sales will be an added advantage.
• Key Performance Indicators (KPIs)Number of calls made per day.
• Qualified leads generated.
• Follow-up completion rate.
• Customer conversion rate.
• Customer satisfaction score.
• Daily CRM/ERP updates.
• Monthly sales support contribution.
• Preferred QualitiesConfident and polite personality.
• Self-motivated and target-driven.
• Good time management.
• Team player.
• Professional communication skills.
• Quick learner.