Telecalling Executive

Job Title: Team Leader – TelecallingJob Description

We are looking for an experienced and target-oriented Team Leader to manage and lead a team of telecallers. The candidate will be responsible for monitoring daily calling activities, ensuring target achievement, improving team performance, and maintaining call quality.

Key Responsibilities:

• Lead and manage a team of telecallers to achieve daily and monthly targets.
• Monitor daily calling performance, productivity, and conversion rates.
• Provide regular training, coaching, and feedback to team members.
• Ensure proper follow-up with leads and maintain accurate calling records.
• Monitor call quality and ensure professional communication with customers.
• Handle customer escalations and support the team in resolving queries.
• Prepare daily, weekly, and monthly performance reports.
• Motivate team members and implement strategies to improve conversions.
• Ensure adherence to company policies and calling processes.

Requirements:

• Previous experience in telecalling, with Team Leader experience preferred.
• Excellent communicati