Personal Banker-Inbound_BRANCH BANKING_0466_6453_1001935
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Personal Banker-Inbound_BRANCH BANKING_0466_6453_1001935
Assistant Manager (M1) – Kotak Mahindra Bank
Job Title
Assistant Manager
Grade
M1
Function
Retail Banking / Branch Banking Operations & Sales
Reporting To
Branch Operations Manager / Branch Manager
Job Purpose
To support branch operations, deliver superior customer service, ensure compliance with bank policies, and contribute to business growth through cross-selling of banking products and services.
Key Responsibilities
Branch Operations
- Handle day-to-day branch operations and customer service activities.
- Ensure smooth processing of account opening, maintenance requests, and transaction servicing.
- Monitor operational controls and adherence to internal processes.
- Support cash, clearing, and transaction-related activities as per branch requirements.
Customer Service
- Resolve customer queries and complaints within defined timelines.
- Deliver a high-quality customer experience across all touchpoints.
- Ensure prompt turnaround time for customer requests.
Business Development
- Cross-sell CASA, Fixed Deposits, Insurance, Investment, and other banking products.
- Identify opportunities to deepen customer relationships.
- Support achievement of branch business targets.
Compliance & Risk Management
- Ensure adherence to KYC, AML, audit, and regulatory requirements.
- Maintain operational risk controls and compliance standards.
- Assist in closure of audit observations and process gaps.
Team Coordination
- Coordinate with internal departments for customer servicing and issue resolution.
- Support branch leadership in achieving operational excellence.
Key Performance Indicators (KPIs)
- Customer satisfaction scores.
- Error-free transaction processing.
- Compliance and audit scores.
- Cross-sell and business revenue contribution.
- Service turnaround time (TAT).
- Productivity and operational efficiency.
Eligibility Criteria
Educational Qualification
- Graduate in any discipline.
- MBA/PGDM preferred.
Experience
- 1-4 years of experience in Banking Operations, Customer Service, Branch Banking, or Retail Banking Sales.
Skills Required
- Customer relationship management.
- Banking operations knowledge.
- Sales and cross-selling skills.
- Communication and interpersonal skills.
- Problem-solving and analytical ability.
- Knowledge of banking regulations and compliance.
Core Competencies
- Customer Focus
- Operational Excellence
- Teamwork
- Result Orientation
- Compliance Awareness
- Attention to Detail
Job role
Job requirements
About company
You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 1 to 4 years are eligible to apply for this job. You can apply for more jobs in Dhamtari to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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