Sales Manager

Job Description: Sales Closing Manager – Real EstateDepartment: Sales

Industry: Real Estate

Location: Bengaluru

Reporting To: Sales Head / General Manager – Sales

Role PurposeDrive booking conversions and revenue realization by managing the end-to-end sales cycle from site visit to booking closure, while ensuring an excellent customer experience, timely documentation and adherence to sales processes.

• Key Responsibilities1. Revenue & Booking AchievementAchieve monthly booking, sales and revenue targets.
• Convert prospective customers into confirmed bookings.
• Drive collections at the agreement stage and ensure timely follow-ups.
• Track sales performance and implement strategies to achieve targets.
• 2. Conversion EfficiencyMaximise site-visit-to-booking conversion rates.
• Follow up with prospective customers after site visits and identify buying intent.
• Conduct revisit meetings and address customer queries or concerns.
• Support negotiations and facilitate booking closures.
• 3. Sales Cycle ManagementManage the sales process from site visit through booking and agreement execution.
• Ensure timely completion of booking forms, agreements and supporting documents.
• Coordinate with CRM, legal, finance and documentation teams.
• Monitor agreement timelines, payment commitments and collection compliance.
• 4. Customer ExperienceProvide transparent and professional communication throughout the sales journey.
• Understand customer requirements and resolve queries effectively.
• Coordinate with internal teams to ensure a smooth booking experience.
• Manage escalations promptly and encourage customer referrals.
• 5. CRM Governance & ReportingMaintain accurate customer and opportunity records in the CRM system.
• Ensure timely updates on lead status, follow-ups, site visits and closures.
• Monitor the sales pipeline and provide regular performance reports.
• Maintain data accuracy and compliance with established sales processes.
• Key Result Areas (KRAs) & KPIsKRAKey Performance IndicatorsRevenue & Booking AchievementRevenue vs. target, units sold, collections at agreement stageConversion EfficiencySite visit-to-booking ratio, revisit conversion, lead closure rateSales Cycle ManagementBooking-to-agreement timeline, documentation accuracy, collection complianceCustomer ExperienceCustomer satisfaction score, escalation rate, referral generationCRM GovernanceCRM compliance score, opportunity update timeliness, data accuracyDesired Candidate ProfileExperience in real estate sales, property sales or sales closures.
• Proven ability to achieve booking and revenue targets.
• Strong customer-handling, negotiation and closing skills.
• Good understanding of the property sales cycle, booking documentation and agreement processes.
• Ability to coordinate with CRM, legal, finance and customer relationship teams.
• Proficiency in CRM systems, sales reporting and pipeline management.
• Strong communication, follow-up and problem-solving skills.

Success ExpectationsThe successful candidate will consistently achieve booking and revenue targets, improve site-visit-to-booking conversions, ensure timely agreement execution and collections, maintain accurate CRM records, and deliver a positive customer experience.