Customer Support Executive

Job Title: Account Manager – Medical Billing & Collections

Location: Faridabad, Haryana, India

Function: International Operations – Healthcare Revenue Cycle Management (UK Process)

About the Role

We are looking for a detail-oriented Account Manager to manage end-to-end medical billing, collections, and

revenue cycle activities for our UK healthcare clients. The role combines accurate invoicing, proactive debt

recovery, and patient/insurer communication, with strict adherence to UK healthcare billing and GDPR

compliance standards.

Key Responsibilities

Billing & Invoicing

i. Generate and send accurate invoices to patients, insurance companies, solicitors, and embassies

ii. Verify patient and insurance details prior to invoicing

iii. Maintain billing fee schedules and ensure correct payment posting

iv. Identify and resolve billing discrepancies

Revenue Cycle & Collections

i. Manage end-to-end Revenue Cycle Management (RCM), including claims tracking and outstanding

balances

ii. Monitor aged debt reports and follow up on overdue accounts via calls, emails, and reminders

iii. Escalate high-risk or delinquent accounts as needed

iv. Coordinate with internal teams and external stakeholders to resolve disputes and improve collection

efficiency

Patient & Insurance Communication

i. Handle inbound and outbound calls with patients, insurers, and other stakeholders

ii. Resolve queries related to invoices, payments, and account balances

iii. Provide clear payment guidance with professional, empathetic communication

iv. Accurately document call details and update account records

Compliance & Documentation

i. Ensure full compliance with UK healthcare billing standards and GDPR

ii. Maintain accurate records of billing, collections, and communications

iii. Adhere to internal policies and regulatory audit requirements

Key Skills Required

Medical Billing | Revenue Cycle Management (RCM) | Collections & Accounts Receivable | Delinquency

Management | Query Resolution | Data Regulation Compliance | Customer Communication (Voice and email)

Eligibility

i. Graduate in any discipline

ii. Prior experience in medical billing, RCM, or collections for international (preferably UK) healthcare

clients preferred

iii. Strong communication skills (voice — inbound/outbound and emails)

iv. Comfortable working in UK shift hours